AGUSTINA ANN MONTES
Weslaco,TX
Summary
Exceptional Clerk with the ability to listen and relate to clients, skills in gathering and evaluating information, and able to read, understand and apply instructions as those found in guidelines, regulations and policies.
Overview
14
14
years of professional experience
Work History
Special Programs Lead Clerk
IDEA Public Schools
11.2020 - Current
- Responsible for onboarding of new employees.
- Manage and/or support Special Education clerks and intern
- Create and maintain PTG to 100% trackers
- Complete help desk tickets for Frontline and Medicaid provider access
- Provide quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interact with parents and colleagues and other district employees by phone, email, or in-person to provide information.
- Maintain filing system and organized customer documents for easy retrieval of information.
ES Clerk
Texas Health and Human Services Commission
09.2016 - 04.2019
- Work in a highly stressful and fast pace environment under constant pressure to meet required deadlines Communicate with others to provide or verify information, answer inquiries, and address issues and/or complaints
- Maintain documents, files, and tracking logs
- Provide clerical support services to Eligibility Operations staff
Customer Service Representative
Copart Auto Auction
08.2015 - 01.2016
- Consistently responded to customer inquiries and requests in a professional manner within company timelines
- Performed administrative duties in the office such as data entry, word processing, filing, copying and other duties
- Responsibly handled buyer payments, DMV and cash receipt documentation.
Area Manager
Select Management Resources, LLC
09.2009 - 09.2013
- Led a team of 8 managers and 14 customer service representatives
- Established and maintained positive relationship with customers
- Ensured all human resources policies and procedures were maintained.
Education
Bachelor of Science - Occupational Training And Development
Texas A&M University
Corpus Christi, TexasSkills
- Enthusiastic, energetic and dedicated
- Excellent verbal and written communication skills Ability to work in a fast pace and changing environment
- Skill in organizing, prioritizing, editing, filing, record keeping, and interpersonal communication
- Strong verbal communications
- Ability to maintain effective working relationships with others
Timeline
Special Programs Lead Clerk
IDEA Public Schools
11.2020 - Current
ES Clerk
Texas Health and Human Services Commission
09.2016 - 04.2019
Customer Service Representative
Copart Auto Auction
08.2015 - 01.2016
Area Manager
Select Management Resources, LLC
09.2009 - 09.2013
Bachelor of Science - Occupational Training And Development
Texas A&M University