Alexis Harris
Office Manager
Arlington,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Office Manager
Nailed It Roofing And Construction
Arlington, TX
07.2022 - 02.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Assistant
Avaron Marketing
Dallas, TX
02.2022 - 06.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited and proofread documents for accuracy, completeness, and free of grammar errors.
Driver
Uber Eats
DFW, TX
01.2021 - 02.2022
- Delivered goods and products to customer on time and in excellent condition.
- Obtained signatures from customers upon delivery of goods.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with customers to provide delivery updates for excellent customer service and positive experiences.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Cleaned vehicle regularly to maintain professional appearance.
Customer Resolution Specialist
Walmart.com
Fort Worth , TX
01.2017 - 01.2021
- Helped team members develop skills and improve performance to maximize service and productivity.
- Compiled data on trends and identified potential enhancements.
- Assisted management with keeping team working efficiently.
- Excellent communication skills, both verbal and written.
- Identified and assessed customer's needs quickly and accurately.
- Recorded details of conversations, complaints and actions taken in CRM.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ 09.2019 - 11.2021
Operator License - Cosmetology
I.T.S. Academy of Beauty
Arlington, TX 05.2012 - 05.2013
Skills
Documentation and control
Policy and procedure modification
Account Reconciliation
Friendly nature
Technical Support
Organizational skills
Clear oral/written communication
Team Bonding
Clerical support
Timeline
Office Manager
Nailed It Roofing And Construction
07.2022 - 02.2023
Office Assistant
Avaron Marketing
02.2022 - 06.2022
Driver
Uber Eats
01.2021 - 02.2022
Bachelor of Science - Applied Management
Grand Canyon University
09.2019 - 11.2021
Customer Resolution Specialist
Walmart.com
01.2017 - 01.2021
Operator License - Cosmetology
I.T.S. Academy of Beauty
05.2012 - 05.2013