Sylvester Francois

• Innovative ideas and solutions to enhance team performance and outcomes.
• Assumed managerial duties during the manager's hiatus and the search for a new one.
• Collaborated with team members to achieve sales goals.
• Collaborated with internal teams such as marketing, operations, finance and logistics to ensure alignment on sales goals.

• Collaborated with management to develop promotional strategies and displays.
• Oversaw all aspects of warehouse operations including receiving, storage, shipping, and returns processing.
• Supervised and trained sales associates in customer service, product knowledge, sales techniques, and store policies.
• Maintained visual merchandising standards to enhance store presentation.

• Engaged with community to enhance local business presence at Sherwin Williams.
• Cultivated customer relations through effective communication and service delivery.
• Managed tasks efficiently, prioritizing workload to meet operational demands.
• Generated leads to increase sales opportunities in residential repaint and new construction markets.
• Oversaw warehouse operations, ensuring optimal inventory management and logistics.
• Mentored team members to develop skills and improve overall performance.

Winn-Dixie Front End Management where I carried out the front facing operations of a bustling grocery store-front.

• Customer and Community Relations; Customer Complaints, Western Union Agent, Staff Scheduling, Mentoring, Money Tending and Cash Till Auditing, as well as Marketing and Appearance.
• Winn-Dixie off of Orange Blossom Trail.

Volunteer Service for College Credit; Development of Interpersonal Communication Skills.