Amanda Haefner
Sales And Operations Professional
Virginia Beach,VA
Summary
Goal-oriented Sales Executive with 10 years of experience in technology sales. Proven leader with excellent presentation skills. Known for translating complex technology into person-focused features.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Coordinator
Community Housing Partners
03.2023 - 07.2023
- Organized and hosted a minimum of four monthly activities in required categories for over 120 residents at two housing locations to meet the needs and preferences of residents
- Marketed and promoted events using original designs created using Microsoft Office suite
- Adhered to monthly organization deadlines reporting program and service delivery
- Answered calls to Resident Services hotline, addressing issues or relaying to proper team
- Managed budgetary expenditures including submitting receipts and detailed purchase reports
- Individually assisted more than 20 residents with accessing community resources such as SNAP and energy assistance including writing applications and support using technology
Associate
Caregiver Connect
04.2022 - 06.2023
- Managed and executed pilot program funded by multi-thousand dollar grant to provide iPads to 10 participant caregivers with the aim to increase access to supportive services
- Scheduled meetings by phone and email for pickup or delivery at start and end of program
- Delivered updates about program to Executive Director
- Prepared and formatted reports to be delivered to organization Board using Google Apps
- Coordinated efforts with Executive Director to manage shared tasks for program delivery
- Managed email, text, and phone correspondence with program participants
- Developed program policies based on research conducted on publicly available policies for similar programs at other nonprofits and related state agencies
Operations Lead
Apple
09.2011 - 11.2021
- Successfully led a team of 7 Operations Specialists & Experts in creating a working environment prioritizing safe and efficient inventory processing, collaboration, accountability, and customer focus with a team Net Promoter Score over 90; personally handled hundreds of difficult, sensitive, and complex customer service situations with care and diplomacy
- Co-led 30-person sales team in a high-paced environment to sell tens of thousands of devices, annual revenue in the tens of millions with team Net Promoter Score over 85
- Guided specialists in identifying interested customers and browsing shoppers to customize approach for leads and prospects
- Developed presentation methods for specialists to use with customers to explain solutions customized to interests, needs and budget including personal and corporate sales
- Researched industry trends and competitive products, providing concise and relevant summaries to team focused on unique features and popular customer considerations
- Built credibility by assisting thousands of customers in navigating complex buying options, including high-profile customers and customers at all levels of business management
- Managed store inventory with over 99.5% accuracy including receiving and shipping
- Completed special projects as assigned, often related to annual launch of new iPhone
- Screened incoming calls for Management team, addressed inquiries as applicable
- Ensured team members were updated in rapidly changing environment, motivated to use best practices, and accurately describing products such as cloud services and new features
- Reinforced and provided understanding of company policies to customers and team members
- Reported variances, tracked inventory trends, and sent data to internal inventory control team using MS Office suite (Microsoft Excel) and internal SAS tools
- Managed a team of about 30 technicians completing 40-60 same-day repairs daily and about 100 multi-day repairs monthly including prioritizing, scheduling, and ensuring part availability
- Relayed information to product owners about repair cost, status, and completion
- Took meeting minutes for bi-weekly meetings and distributed to attendees
- Collaborated to develop weekly schedule for team using KRONOS including task assignments, ensuring excellent team performance while accommodating availability, time off, and leave
- Maintained repair records for all repairs in compliance with data retention policies and confidential information controls including hard copy and software records
Education
Master of Science - Gerontology
08.2020 - 08.2022
Bachelor of Arts - Economics
08.2006 - 05.2009
Skills
Document management
Scheduling and calendar management
Operations
Cold Calling
Administrative support
Certification
Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Coordinator - Community Housing Partners
03.2023 - 07.2023
Associate - Caregiver Connect
04.2022 - 06.2023
UNC Greensboro - Master of Science, Gerontology
08.2020 - 08.2022
Operations Lead - Apple
09.2011 - 11.2021
Elon University - Bachelor of Arts, Economics
08.2006 - 05.2009