AHAMED ABBAS
Herndon,VA
Summary
Client-focused Senior QA Engineer (Transitioning to Solutions Engineering) with 6+ years of experience in enterprise software support, troubleshooting, and system integration. Proven expertise in resolving technical issues for healthcare clients, leading Salesforce/PostgreSQL migrations, and training cross-functional teams. Proficient in Java, SQL, Bash, and Ruby scripting, with hands-on experience in Agile environments. Adept at bridging QA rigor with post-sales success to ensure compliance and seamless product performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior QA Engineer
CVS Healthcare
11.2018 - Current
- Enterprise Software Support: Resolved 100+ technical issues for enterprise healthcare clients by troubleshooting UI, APIs, and databases (PostgreSQL/Oracle), ensuring compliance with HIPAA and FDA standards and reducing post-release defects by 25%.
- Salesforce Migration & Vendor Collaboration: Led Salesforce platform migration, optimizing system performance by 40% and coordinating with third-party vendors to resolve integration issues. Conducted training for 15+ end-users.
- Automated Content Syndication with WordPress – Designed a WordPress-based automation workflow for internal documentation, utilizing PHP and API integrations.
- Bash Scripting & Automation: Developed SQL scripts for data validation and Bash scripts for regression testing, reducing manual effort by 30%. Applied Ruby for task automation, improving workflow efficiency.
- Emergency Response Compliance: Supported critical healthcare alert systems, ensuring reliability akin to emergency notification platforms, with 99.9% uptime during high-stakes releases.
- Documentation & Training: Authored 50+ knowledge base articles, reducing repeat queries by 25%. Trained offshore teams on Agile methodologies, improving sprint efficiency by 20%.
- On-Call Support: Provided 24/7 production troubleshooting during critical releases, resolving high-priority issues under strict deadlines.
- Client Training & Knowledge Transfer: Conducted 20+ product training sessions for 50+ healthcare clients and end-users, improving user adoption rates by 35% and reducing post-launch support requests.
- Production Issue Escalation: Managed tier-3 technical escalations for critical client issues, collaborating with developers to diagnose root causes (e.g., API failures, database latency) and resolve 95% of cases within SLA.
- Investigation & Debugging: Leveraged debugging tools (Postman, JIRA) and log analysis to isolate root causes of complex defects (e.g., API failures, database latency),
- Collaborated with developers, business analysts, product owners and other stakeholders during system development cycles.
Education
MBA - Information Management
Anna University
Chennai, India 01-2016
Skills
- Programming Proficiency: Java, SQL, Bash, Ruby,PHP, HTML, CSS
- Database Management: PostgreSQL, Oracle, MySQL, SQL Server,Google Cloud SQL
- Web Technologies: HTML, CSS, REST APIs, XML, JSON
- Tools: JIRA, Rally, Postman, Apache Tomcat, Salesforce(Configuration/Admin), TestComplete
- Methodologies: Agile (Scrum/Kanban), SDLC, ITIL
- Industry Knowledge: Healthcare (HIPAA), Public Safety Systems, Emergency Notification
- Mobile/SMS: iOS/Android Testing, SMS Functionality Validation
Certification
SAFe Agilist Certification | Scaled Agile, Inc.
Timeline
Senior QA Engineer
CVS Healthcare
11.2018 - Current
SAFe Agilist Certification | Scaled Agile, Inc.
MBA - Information Management
Anna University
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