Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ahannah Garnica

Kissimmee,FL

Summary

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to five years of relevant work experience to the team.

Overview

4
4
years of professional experience

Work History

Regional Training Manager

Conway Oaks Dental
10.2023 - Current
  • Enhanced employee performance by developing targeted regional training programs.
  • Developed strong relationships with external vendors to secure cost-effective and high-quality instructional materials.
  • Increased overall workplace efficiency through implementation of effective training strategies.
  • Evaluated effectiveness of existing training methods, making necessary adjustments to optimize results.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Trained new staff on current, correct insurance verification procedures.
  • Created training manual for all new incoming trainees

Office Manager

Conway Oaks Dental
11.2019 - 10.2023
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported operations with filing, copying and faxing.
  • Verified patient information to correctly dispense medications.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Took ownership of customer issues and followed problems through to resolution.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
  • Processed medical insurance claims and payments.

Education

High School Diploma -

Osceola County School For The Arts
Orlando, FL
05.2016

Skills

  • Staff Development
  • Instructor Training
  • Claim Forms
  • Data Entry and Review
  • Learning Strategies
  • Team Demonstrations
  • New Employee Training
  • Curriculum Development
  • Issue and Complaint Resolution
  • De-Escalation Techniques
  • Insurance Billing

Languages

English
Spanish

Timeline

Regional Training Manager

Conway Oaks Dental
10.2023 - Current

Office Manager

Conway Oaks Dental
11.2019 - 10.2023

High School Diploma -

Osceola County School For The Arts

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Ahannah Garnica