Alejandro Hermocillo

• Improved client satisfaction by providing timely and accurate assistance in income maintenance tasks.
• Streamlined workflow for increased efficiency through effective communication with team members and clients.
• Enhanced overall team productivity by prioritizing tasks and implementing time-management strategies.
• Reduced errors in case processing by maintaining meticulous attention to detail and thorough documentation.
• Gather, assemble, and review information submitted by applicants and recipients regarding financial and non-financial criteria relevant to the initial and continuing eligibility for food stamps, categorical assistance, and/or medical assistance.
• Inform applicant of the requirements and benefits of the program they may have eligibility for and assist each applicant with completion of forms.
• In accordance with state statutes, approve and deny applicants upon reviewing case information.
• Enter and update case and client information to maintain computer database records.
• Maintain a caseload of clients who encompass multiple public assistance programs.
• Gather, request, and assemble written documentation to verify information provided and obtained through direct contact, collateral contact, and phone contact.
• Interpret and evaluate computer-generated data to determine accuracy and application to individual case processing while manually tracking and managing cases when computer system will not accept information.
• Prepare case information required for testimony and serves as representative at County and state evidentiary hearings or appeals.
• Respond to inquiries, complaints, and requests for information from clients, state, and collateral departments or agencies.
• Assist in evaluating the effectiveness of programs provided to community and clients, makes recommendations, and assists in the development of programs.
• Participates and attends regional trainings and professional development opportunities.
• Made referrals to appropriate services.
• Collaborated closely with supervisors on complex cases requiring additional expertise or support.
• Answers the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed.
• Assists with unassigned caseloads as needed.

· Gather, assemble, and review information submitted by applicants and recipients regarding financial and non-financial criteria relevant to the initial and continuing eligibility for food stamps, categorical assistance, and/or medical assistance.

· Inform applicant of the requirements and benefits of the program they may have eligibility for and assist each applicant with completion of forms.

· In accordance with state statutes, approve and deny applicants upon reviewing case information.

· Enter and update case and client information to maintain computer database records.

· Maintain a caseload of clients who encompass multiple public assistance programs.

· Gather, request, and assemble written documentation to verify information provided and obtained through direct contact, collateral contact, and phone contact.

· Interpret and evaluate computer-generated data to determine accuracy and application to individual case processing while manually tracking and managing cases when computer system will not accept information.

· Prepare case information required for testimony and serves as representative at County and state evidentiary hearings or appeals.

· Respond to inquiries, complaints, and requests for information from clients, state, and collateral departments or agencies.

· Assist in evaluating the effectiveness of programs provided to community and clients, makes recommendations, and assists in the development of programs.

· Participates and attends regional trainings and professional development opportunities.

• Collaborated with fellow ESL tutors to share best practices, resources, and techniques for successful language instruction.
• Provided updates on critical dates and events for the Bi-Lingual Program.
• Provided Bi-Lingual program with auditing files, computerized records for school staff and students, and provided confidential assistance to employees who request assistance with records.
• Provided input from an administrative perspective on improving GOAL Academy’s system of English Leaner identification, assessment, placement and regulations.
• Developed collaborative working relationships with students, parents, and staff to enhance the instructional environment.
• Provided the English Language Learner department with clerical functions for the Bi-Lingual program including composing and generating correspondences, maintaining files, screening phone calls, and arranging appointments, meetings, and travel.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance data.
• Developed strategies to streamline and improve office procedures.
• Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.

• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Provided clients with independent use of technology through development of skills, coordination and training, and other resources.
• Configured local workstations.
• Coordinated and oversaw installation of routines necessary to network school microcomputers to mainframe computers.
• Developed and maintained network procedures to ensure regular system backups.
• Maintain software library and necessary documentation to include network wiring, hardware, and software.
• Entered data, generated reports, and produced tracking documents.
• Gathered and organized materials to support operations.