Ahian Jackson
Conway,AR
Summary
Obtain a job as a customer representative where exceptional interpersonal and communication skills can be used to resolve customer issues and foster a positive relationship between the customers and the company. Trained in attendance, assessment and grading requirements. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Merchandiser
Pepsi
02.2023 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Kept high average of performance evaluations.
Customer Service Associate
Mulekick
08.2021 - 01.2023
- Including patience and a friendly demeanor
- Exceptional organization and time management
- Effective written and verbal communication skills
- Great active listening skills
- Taking food and beverage orders and accurately entering them into the ordering system
- Making menu item recommendations
- Communicating any food allergy or special nutrition needs to kitchen staff
- Ensuring all orders are filled quickly and accurately and that food is high quality
- Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
- Promptly addressing any customer service issues and referring to management if and when necessary
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Warehouse Associate
Amazon
06.2020 - 08.2021
- Processing, packaging and shipping orders accurately
- Organizing stocks and maintaining inventory
- Inspecting products for defects and damages
- Team building
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
Assistant Summer Camp Teacher
Camp All In
06.2016 - 06.2020
- Led large groups of children safely through variety of camp activities.
- Helped to maintain fun and interactive classroom.
- Created and implemented hands-on activities that enhanced children's learning.
- Documented and shared special moments and important milestones with children.
- Demonstrated knowledge of developmentally appropriate practices.
- Prepared meals and snacks, fed children and modeled appropriate table manners.
- Created and developed lesson plans to meet students' academic needs.
Education
High school Diploma -
Hamburg High School
Hamburg, AR05.2020
Skills
- Skills & Abilities
- Customer service
- Payment collection
- MS Office
- Team building
- MS Word
- MS Outlook
- Skilled at using office equipment: adding machine, fax machine, computer, and printer
- Record Keeping
- Math Skills
- Communication
- Manage Classes
- Instruct Groups
- Behavior Modification Techniques
Timeline
Merchandiser
Pepsi
02.2023 - Current
Customer Service Associate
Mulekick
08.2021 - 01.2023
Warehouse Associate
Amazon
06.2020 - 08.2021
Assistant Summer Camp Teacher
Camp All In
06.2016 - 06.2020
High school Diploma -
Hamburg High School