Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Hidalgo

Topanga

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

17
17
years of professional experience

Work History

Retail Worker

Verizon Wireless
12.2017 - 03.2024
  • Inspected sales floor for missing product.
  • Stocked devices and accessories when needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Provided excellent customer service experience for the customer.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Conducted inventory checks and made sure inventory room was organized.
  • Handled money, did closing procedures and made sure books were up to date.
  • Prospected for business accounts for the company.
  • Opened and assisted business accounts. Maintained a professional relationship with them to better assist them with future product needs.
  • Security checks for accounts to provide the customer with the right information.

Sales Associate

Mattress Firm
03.2016 - 12.2017
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Promoted from Manager on Duty to Store Manager within 7 months.
  • Made bank deposits when needed.
  • Assigned employees to duties to best meet the needs of the store.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Reported to district manager regarding all store and staff issues.
  • Performed a weekly inventory count.

Bartender

Skivies Bar
09.2013 - 03.2016
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Cleaned area after closing, before opening, and as needed throughout the shift.
  • Routinely check identification of customers purchasing alcoholic beverages
  • Displayed friendly, outgoing and energetic behavior to create a fun atmosphere for guests.
  • Made sure proper amount of cash and change was counted out and prepared for next days business.
  • Counted out opening and closing shifts register.
  • Printed out Z Reports and made sure correct amount of cash, change, and credit transactions were counted out correctly.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.

Deli/Bakery Clerk

Dillons
09.2012 - 09.2013
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Stocked and replenished merchandise.
  • Cleaned and organized work area daily and as needed.
  • Alerted customers about upcoming sales and promotions.
  • Handled all customer related issues in a gracious and professional manor.
  • Properly prepared and cooked all food.
  • Counted product inventory on a weekly basis.
  • Prepared and put away food for next day of business.

Shift Manager/Key Holder

Tortilla Jack's
02.2010 - 07.2012
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Provided friendly customer service and heartfelt hospitality.
  • Handled customer concerns and resolved issues in a timely and professional manor.
  • Assembled food orders while maintaining proper portion control.
  • Properly cleaned work area and store.
  • Executed money drops into the store safe.
  • Counted down cash drawers for both opening and closing shifts.
  • Properly prepared food according to customer orders and supervisors instructions.

Shift Manager/Key Holder

Goodcents Deli Fresh Subs
03.2007 - 10.2009
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Provided excellent customer service.
  • Properly prepared food before opening the store.
  • Greeted customers in a timely manner as they entered the store.
  • Prepared food according to customers order.
  • Sanitized and cleaned working area.
  • Counted out opening and closing shifts cash drawers.
  • Handled orders over the phone and prepared them in a timely manner according to the customers needs.
  • Received stock on a weekly basis and put away accordingly to the managers instructions.

Education

High School Diploma -

Topeka High School
Topeka, KS
05-2008

Skills

  • Register operation
  • Time management
  • 40 WMP
  • Customer assistance
  • Store cleaning
  • Leadership ability
  • Customer service
  • Store maintenance
  • Stock replenishment
  • Point of sale systems
  • Relationship building
  • Cash handling accuracy

Timeline

Retail Worker

Verizon Wireless
12.2017 - 03.2024

Sales Associate

Mattress Firm
03.2016 - 12.2017

Bartender

Skivies Bar
09.2013 - 03.2016

Deli/Bakery Clerk

Dillons
09.2012 - 09.2013

Shift Manager/Key Holder

Tortilla Jack's
02.2010 - 07.2012

Shift Manager/Key Holder

Goodcents Deli Fresh Subs
03.2007 - 10.2009

High School Diploma -

Topeka High School

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