AHIELA SINGH
Queens,NY
Overview
13
13
years of professional experience
Work History
ASSISTANT MANAGER
COACH
08.2023 - Current
- Driver results to exceed goals successfully, constantly and consistently pushes self and others to drive results
- Build a productive, enthusiastic team that's ready and eager to engage with customers and create memorable shopping experiences
- Dedicated to meeting the expectations and requirements of internal and external customers
- Establish and maintain effective relationships with customers and gain their trust and respect
- Effectively cope with changes and shift gears comfortably
- Develop direct report and others provides challenging and stretching task and assignment
- Processing of weekly payroll
- Ensure consistent execution of merchandise presentation, sales and event setup standards.
OMNI Operations Manager
Macy's Inc.
11.2021 - 08.2023
- Lead and develop strategies and plan/execute workload on product movement
- Direct the receiving and processing of all merchandise receipts and maintain back-of-house standards
- Elevate customer experience by delivering on the OMNI customers and OMNI demand metrics
- Responsible for leading and managing the successful implementation and achievement of defined service level agreements
- Review business results and develop appropriate strategies to capitalize on business strength and impact deficiencies
- Direct and manage team to meet or exceed performance and behavioral expectations, address complaints from and resolve problems with colleagues
- Interview, hire, direct, manage, and evaluate and discipline direct and indirect report.
OMNI Operations supervisor
Macy's Inc
08.2020 - 11.2021
- Drive sales and profit results by planning and executing workload
- Ensure adequate staffing and weekend compliance to ensure completion of online orders are met
- Support Asset protection initiatives from audit to merchandise protection standards
- Review business results and develop appropriate strategies to capitalize on business strength and impact deficiencies.
Department Manager: Women Shoe
Macy's Inc.
06.2018 - 08.2020
- Managed a $9M, 20-employee facility; enforced sound merchandising and loss control strategies
- Executed corporate programs, promotions and policies; and drove optimal customer satisfaction, associate productivity and P&L results
- Maintained and managed internal and external partnership to maximize the success of business goals
- Made sure associates maintain compliance with company ethic and legal policies, procedures and regulations, including environmental compliance by upholding the open-door policy and facilitating solutions for issues that arise
- Implemented and modeled customer service standards by developing clear plans, removing communication barriers, enabling and encouraging colleagues to make informed decisions when appropriate to resolve customer complaints
- Provided supervision and development opportunities for facility management by hiring, training, mentoring, monitoring performance and providing motivation through recognition and ensuring diversity.
Customer service (Part time)
Best Buy Inc./ Pacific sale
08.2017 - 08.2018
- Developed and maintained collaborative relationships with customers and gained their trust
- Increased sales by special order, reduced shrink & maximized profitability through accountability to ensure work is completed accurately and efficiently.
Assistant Manager
Toys 'R' Us
04.2012 - 06.2018
- Promote an environment where team members respect and remain committed to achieving company standards
- Achieve company financial obligation in broken stores by implementing processes, teaching, training and mentoring employees to execute with efficiency
- Ensures stores follow all local and government laws
- Execute company initiatives through teamwork and accountability, including which includes hiring and training seasonal holiday teams, ensuring they meet financial objectives.
Education
Pharmacy Technician -
Access Careers
Hempstead, NY01.2011
High School Diploma -
Addison High School
04.2010
Computer proficiency -
Computer World
01.1999
CXC passes -
Cove & John Secondary
09.1998
Skills
- 16 plus years of management experience in specialty retail
- Consistently achieves stores financial budgets (sales and profit) and other metrics including year over year growth
- Managed all team members activities including hiring, development, coaching and motivating to achieve sales, profit and customer experience goals
- Communicates effectively with follow-ups to meet required deadlines
- Leads by example - takes initiatives and accountable for self and others
Minimal to no supervision required to complete and exceed requirements
Summary
14, $12M, 50
References
Available upon request
Timeline
ASSISTANT MANAGER
COACH
08.2023 - Current
OMNI Operations Manager
Macy's Inc.
11.2021 - 08.2023
OMNI Operations supervisor
Macy's Inc
08.2020 - 11.2021
Department Manager: Women Shoe
Macy's Inc.
06.2018 - 08.2020
Customer service (Part time)
Best Buy Inc./ Pacific sale
08.2017 - 08.2018
Assistant Manager
Toys 'R' Us
04.2012 - 06.2018
Pharmacy Technician -
Access Careers
High School Diploma -
Addison High School
Computer proficiency -
Computer World
CXC passes -
Cove & John Secondary
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