Ahijana Stephenson
Jacksonville
Summary
Professional security guard with over 4 years of amazing experience. Great communication skills and is very detailed oriented. Pleased to offer a cautionary presence while compassionately interacting with customers, visitors, and employees. Quick thinking, knowledge of security systems, and will ensure the safety and security of people and premises.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
IPCS Security
09.2025 - Current
- Monitored premises to ensure safety and security protocols were consistently followed.
- Conducted regular patrols, identifying and addressing potential security threats proactively.
- Collaborated with law enforcement during incidents, facilitating effective communication and response.
- Trained junior staff on safety procedures, enhancing team performance and compliance standards.
- Coordinated with management to refine security policies, driving continuous improvement in operations.
Security Officer
Vested Security
06.2022 - 02.2025
- Patrolled public areas regularly to detect and resolve unsafe conditions.
- Contributed to total building security, effectively distributing resources to cover all access points and building areas.
- Defused conflicts and security issues through effective de-escalation and crisis management techniques.
- Prepared detailed, accurate written incident reports.
- Locked doors and gates of entrances and exits to secure buildings.
Cashier
Brandsmart Usa
05.2020 - 05.2021
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Balanced cash drawer following each shift and resolved variances.
- Educated customers about upcoming promotions, changing procedures, and available items.
- Balanced cash drawer at beginning and end of each shift.
- Kept clean, organized and well-stocked checkout areas.
- Informed customers of promotions and special offers to increase sales.
- Trained new retail team members in customer service and company policies.
- Ran credit applications
Customer Account lead
Alorica
02.2018 - 05.2019
- Recommended solutions to clients based on needs to sell products.
- Handled incoming telephone calls and requests for information.
- Offered top-notch customer support to boost loyalty and sales.
- Upsold products and services to satisfy customers and generate repeat business.
- Accomplished multiple tasks in a fast-paced environment.
Education
Bachelor of Business administration - Business Administration
Florida Technical College
Miami, Florida08.2022
Skills
- Strong communication
- Problem-solving
- Attention to detail
- Security guard license
- Incident reporting
- Superior customer service
- Workplace safety
Certification
- Certification - Pharmacy Technician
- Concorde Career Institute, Miramar, fl
- January 2023
Languages
English
Full Professional
Timeline
Security Officer
IPCS Security
09.2025 - Current
Security Officer
Vested Security
06.2022 - 02.2025
Cashier
Brandsmart Usa
05.2020 - 05.2021
Customer Account lead
Alorica
02.2018 - 05.2019
Bachelor of Business administration - Business Administration
Florida Technical College