Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ahijana Stephenson

Ahijana Stephenson

Jacksonville

Summary

Professional security guard with over 4 years of amazing experience. Great communication skills and is very detailed oriented. Pleased to offer a cautionary presence while compassionately interacting with customers, visitors, and employees. Quick thinking, knowledge of security systems, and will ensure the safety and security of people and premises.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Security Officer

IPCS Security
09.2025 - Current
  • Monitored premises to ensure safety and security protocols were consistently followed.
  • Conducted regular patrols, identifying and addressing potential security threats proactively.
  • Collaborated with law enforcement during incidents, facilitating effective communication and response.
  • Trained junior staff on safety procedures, enhancing team performance and compliance standards.
  • Coordinated with management to refine security policies, driving continuous improvement in operations.

Security Officer

Vested Security
06.2022 - 02.2025
  • Patrolled public areas regularly to detect and resolve unsafe conditions.
  • Contributed to total building security, effectively distributing resources to cover all access points and building areas.
  • Defused conflicts and security issues through effective de-escalation and crisis management techniques.
  • Prepared detailed, accurate written incident reports.
  • Locked doors and gates of entrances and exits to secure buildings.

Cashier

Brandsmart Usa
05.2020 - 05.2021
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
  • Balanced cash drawer following each shift and resolved variances.
  • Educated customers about upcoming promotions, changing procedures, and available items.
  • Balanced cash drawer at beginning and end of each shift.
  • Kept clean, organized and well-stocked checkout areas.
  • Informed customers of promotions and special offers to increase sales.
  • Trained new retail team members in customer service and company policies.
  • Ran credit applications

Customer Account lead

Alorica
02.2018 - 05.2019
  • Recommended solutions to clients based on needs to sell products.
  • Handled incoming telephone calls and requests for information.
  • Offered top-notch customer support to boost loyalty and sales.
  • Upsold products and services to satisfy customers and generate repeat business.
  • Accomplished multiple tasks in a fast-paced environment.

Education

Bachelor of Business administration - Business Administration

Florida Technical College
Miami, Florida
08.2022

Skills

  • Strong communication
  • Problem-solving
  • Attention to detail
  • Security guard license
  • Incident reporting
  • Superior customer service
  • Workplace safety

Certification

  • Certification - Pharmacy Technician
  • Concorde Career Institute, Miramar, fl
  • January 2023

Languages

English
Full Professional

Timeline

Security Officer

IPCS Security
09.2025 - Current

Security Officer

Vested Security
06.2022 - 02.2025

Cashier

Brandsmart Usa
05.2020 - 05.2021

Customer Account lead

Alorica
02.2018 - 05.2019

Bachelor of Business administration - Business Administration

Florida Technical College