AHIMAHN WILLIAMS

Tech Fluent is a non-profit organization supported by volunteers in the technology industry. They provide mentorship and training on Microsoft's Dynamics 365 and the Power Platform and provide career services that connect participants to available jobs within the tech industry.

Calbright is a public community college, committed to increasing economic mobility and closing equity gaps for working adults who lack easy access to traditional forms of higher education. The College offers online, flexible, affordable, skills-based programs that provide tangible economic value for both working adults and hiring managers.

• Maintained accurate records of member information using CRM systems, ensuring prompt access during interactions for personalized service.
• Provided exceptional customer service, consistently exceeding expectations in handling inquiries and resolving issues.
• Managed the onboarding process for new members, ensuring seamless integration into the organization's community.
• Cultivated positive relationships among members, organizing events and networking opportunities to foster a sense of community.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Completed over successful daily cash audits to correctly balance drawers at end of each shift.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

• Processes cash and credit payments rapidly and accurately.
• Trains new team members with positive reinforcement and respectful, encouraging coaching.
• Conducts one-on-one tutoring sessions for new employees.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored participant workflow and behaviors throughout training process.
• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
• Identified and solved internal problems related to employee turnover by revamping training approaches.
• Recruited and trained 8 new members of guest service team.
• Contributed to reductions in employee turnover by revamping training programs.