Alicia Hines

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Tracked daily cash handling, reconciled sales and prepared bank deposits.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Completed online orders on tight timetables to satisfy customer needs.

Started as a Retail Clerk

• Operated POS systems to accurately process customer purchases.
• Handled cash with high accuracy and took care to check bills for fraud.
• Assisted customers by answering questions and fulfilling requests.
• Processed returns and handled exchanges quickly to provide positive store experiences.

Promoted to Assistant Store Manager

• Managed opening and closing procedures and various day-to-day operations.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Taught children to organize toys, wash hands, and share by leading by example.
• Encouraged children to develop healthy social and emotional skills.
• Introduced children to educational games and activities to boost learning.