Ahira Segura
Lead Medical Assistant
Chicago,IL
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Sales Associate
J Crew Factory
Schaumburg, IL
02.2024 - Current
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Lead Medical Assistant
Advocate Medical Group
Chicago, IL
05.2023 - Current
- Handled general office duties to support administrative staff during peak hours.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Operated electrocardiogram (EKG) to administer diagnostic tests.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Kept facility stocked with necessary supplies, equipment and instruments.
Clinical Supervisor
Chicago Oculofacial Consultants
Evanston, IL
08.2023 - 01.2024
- Oversaw the recruitment, hiring, and onboarding of clinical staff, ensuring a high level of competence and professionalism.
- Collaborated with other healthcare professionals to coordinate patient care and share best practices.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Medical Assistant
Rush University Medical Center, RUMC
Chicago, IL
07.2020 - 05.2023
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
Medical Assistant
Advocate Medical Group
Chicago, IL
10.2015 - 07.2020
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted back office patient processes to reduce office wait times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized patient charts before each day's clinic sessions began.
- Administered medications under physician's supervision.
Cashier
Auto Zone Auto Parts
Chicago, IL
01.2016 - 07.2017
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated equipment and machinery according to safety guidelines for battery testing, OBD code testing, change batteries, head/tail lights, and replace wiper blades.
Education
Health Information Mangement
University of Arizona Global Campus
Chandler, AZSkills
- Process improvements
- Quality controls
- Organizing staff schedules
- Clinical skills
- Staff education and training
- Improving clinical quality outcomes
- Clinical education
Languages
Spanish
Professional
Timeline
Sales Associate
J Crew Factory
02.2024 - Current
Clinical Supervisor
Chicago Oculofacial Consultants
08.2023 - 01.2024
Lead Medical Assistant
Advocate Medical Group
05.2023 - Current
Medical Assistant
Rush University Medical Center, RUMC
07.2020 - 05.2023
Cashier
Auto Zone Auto Parts
01.2016 - 07.2017
Medical Assistant
Advocate Medical Group
10.2015 - 07.2020
Health Information Mangement
University of Arizona Global Campus
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