Ahjah Woods
McDonough,GA
Summary
Efficient billing professional with Five years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
11
11
years of professional experience
Work History
ECC Billing Assoicate
State Farm
03.2019 - Current
- Enhanced client satisfaction by promptly addressing and resolving billing inquiries, discrepancies, or disputes.
- Ensured compliance with company policies and industry regulations while managing sensitive financial data securely.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Work closely with State farm agents and team members and assist with billing issues/ and or payments.
- Trained in Chat, Production and phones.
Customer Service Representative
Home Depot
10.2016 - 03.2019
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Lead Customer Service Representative
Alorica
06.2014 - 05.2016
- Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
- Exceeded sales targets by upselling products or services during routine customer interactions.
- Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
Cashier
Wendy's
11.2012 - 01.2014
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ11.2024
High School Diploma -
West Lake High School
Atlanta, GA05.2014
Skills
- Billing Software Familiarity
- Customer Service
- Payment Processing
- Effective Communication
- Adaptability and Flexibility
- Conflict Resolution
- Decision Making
- Time Management
Accomplishments
Lead specialist award in 2015 from Alorica
Involved in National honors Society for University of Phoenix
Timeline
ECC Billing Assoicate
State Farm
03.2019 - Current
Customer Service Representative
Home Depot
10.2016 - 03.2019
Lead Customer Service Representative
Alorica
06.2014 - 05.2016
Cashier
Wendy's
11.2012 - 01.2014
Associate of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
West Lake High School