AhJanae Adams
Caesars Entertainment
Danville,VA
3
years of professional experience
Organized professional with 3+ years of experience in customer support and transaction management in fast-paced environments. Strong communicator with expertise in conflict resolution, administrative support, and staff onboarding. Aiming to leverage skills in administrative, banking, or corporate customer service roles.
Work History
Retail Attendant
1 Year 11 Months- Provided high-touch client support in high-volume setting to maintain efficient transaction flow and strengthen customer satisfaction.
- Performing daily opening/closing procedures, conduct drawer audits and reconcile daily balance sheets with 100% accuracy.
- De-escalated customer concerns and resolved complex inquiries to support customer satisfaction and maintain policy adherence.
- Onboarded and mentored new team members on operational systems, service standards, and compliance procedures to support consistent operations.
Cashier
1 Year 5 Months- Balanced cash drawer and resolved register discrepancies with attention to detail.
- Resolved payment errors and voids while following store policies and transaction guidelines.
- Processed customer transactions accurately using POS systems and accepted multiple payment types.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma
Skills
Point of sale systems
Financial accuracy
Inventory management
Workflow optimization
Customer support
Customer-focused approach
Dependability
Consistent attendance
Timeline
Retail Attendant
Caesars Entertainment
11.2024 - CurrentRead More
Cashier
O'Kelly
06.2023 - 11.2024Read More
Dan River High School
High School Diploma
Read More