Ahjanae Borom
Gary,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Environmental Services Housekeeper
Community Hospital
06.2023 - 09.2023
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
Customer Service Representative
Teleperformance
01.2021 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- In this role I had to do various of things for the members (customers) which included disputes, shipping out cards, checking account balances, verifying member's identities, doing refunds for fees, etc.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Answered constant flow of customer calls with minimal wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Cashier
Walmart
02.2020 - 01.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Caregiver
Amada Senior Care
03.2020 - 12.2020
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
Diploma -
Gary Lighthouse Charter Preparatory Academy
Gary, IN06.2022
Skills
- Vacuuming and Sweeping
- Cleaning and Sanitizing
- Professionalism
- Interpersonal skills
- Multitasking
- Conflict resolution
- Customer service
- Room preparation
- Laundry services
- Organizational skills
- Decision-making
- Reliability
- Appointment Scheduling
- Account Updating
- Paperwork Processing
- Data Collection
- Data Entry
- Complaint Resolution
- Call Management
- Documentation
- Filing
- Call Center Operations
- Credit Adjustments
- Active Listening
- Telephone Etiquette
- Complaint Handling
- Research
- Delivery Scheduling
- Microsoft PowerPoint
- Payment Collection
- Returns Processing
- Customer Assistance
- Cash Handling
- POS Systems
- ID Verification
- Drawer Balancing
- Refund Handling
- Customer Relations
- Effective Communication
Timeline
Environmental Services Housekeeper
Community Hospital
06.2023 - 09.2023
Customer Service Representative
Teleperformance
01.2021 - 12.2022
Caregiver
Amada Senior Care
03.2020 - 12.2020
Cashier
Walmart
02.2020 - 01.2021
Diploma -
Gary Lighthouse Charter Preparatory Academy