Ahjanae Garner
Columbus
Summary
Senior Service Advocate with 4+ years of experience in managing customers' accounts/transactions, preparing documents, resolving complaints, researching and adjusting claims. While also implementing training programs.
Overview
12
12
years of professional experience
Work History
Waxing Specialist
Waxxpot
10.2022 - Current
- Delivered exceptional waxing services, ensuring client satisfaction and comfort during appointments.
- Educated clients on aftercare procedures to enhance results and maintain skin health.
- Developed efficient scheduling processes to optimize appointment bookings and reduce wait times.
- Trained junior staff on waxing techniques, promoting adherence to company standards and protocols.
- Improved salon efficiency by maintaining a clean, organized work environment for optimal productivity.
- Answered phone calls and emails to schedule client appointments.
- Provided pre- and post-service consultations to accurately assess clients' needs.
SR. Service Advocate
Aetna, a CVS Health
07.2018 - 05.2022
- Utilized proficiency in customer relations and excellent computer skills to devise and implement effective solutions.
- Researched routine and complex issues in order to develop most successful plan to resolve concerns.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Collaborated with social workers to support patients.
- Educated patients on various resources, services and programs to maximize care.
- Partnered with interdisciplinary teams to implement care plans.
Customer Service Representative
Discover Financial
11.2015 - 06.2018
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
Sales Associate
Shi by Journeys
05.2014 - 05.2015
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Stayed up to date on company products and services to support sales objectives.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Continuously met sales goals via strategic prospecting.
Fast Food Cashier
Arby's
08.2013 - 04.2014
- Kept customer and food preparation areas clean and well-organized.
- Restocked workstation with supplies and communicated out-of-stock items to management.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Accurately made change for cash transactions.
Education
High School Diploma -
Westerville-North High School
Westerville, OH05.2015
Licensed Esthetician - Esthetician
Aveda Institute
Columbus, OH10-2022
Skills
- Member services
- Technologically-savvy
- Plan benefits understanding
- Clinical knowledge
- Friendly, positive attitude
- Multitasking
- Customer service
- Work ethic
- Computer skills
- Professional communication
- Time management abilities
- Inventory management
Timeline
Waxing Specialist
Waxxpot
10.2022 - Current
SR. Service Advocate
Aetna, a CVS Health
07.2018 - 05.2022
Customer Service Representative
Discover Financial
11.2015 - 06.2018
Sales Associate
Shi by Journeys
05.2014 - 05.2015
Fast Food Cashier
Arby's
08.2013 - 04.2014
High School Diploma -
Westerville-North High School
Licensed Esthetician - Esthetician
Aveda Institute