Ahjane Merritt
Customer Service
Antioch,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs and individual goals. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Priding myself on organization being the key to success.
Overview
11
11
years of professional experience
Work History
Manager
Hertz Car Rental
04.2017 - Current
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees with training and new hire documentation
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
- Audited timesheets and payroll records for accuracy.
Delivery Driver
Eaze
04.2019 - 10.2021
- Completed on-time deliveries by choosing best and most efficient routes
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Guest Service Agent
Courtyard By Marriott
08.2015 - 03.2017
- Welcomed guests on arrival, displaying professional and friendly approach
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Night Auditor trained
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Cashier Supervisor
Ross
03.2013 - 01.2016
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Education
Associate of Arts - Social Science Behavioral
Merritt College
Oakland, CASkills
- Customer Service (Verbal and written communication)
- Staff Management
- Sales and marketing
- Strategic planning
- Business Development
- Operations management
- Coaching and mentoring
- Microsoft Excel
- POS Systems Expertise
- Strong Analytical and Problem-Solving Skills
- New Hire Processing
- Payroll Reconciliation
Timeline
Delivery Driver
Eaze
04.2019 - 10.2021
Manager
Hertz Car Rental
04.2017 - Current
Guest Service Agent
Courtyard By Marriott
08.2015 - 03.2017
Cashier Supervisor
Ross
03.2013 - 01.2016
Associate of Arts - Social Science Behavioral
Merritt College