Ahjonet Bailey
Decatur,GA
Summary
Proven track record in enhancing customer satisfaction and loyalty at Walamart, adept in problem-solving and critical thinking. Excelled in customer service and money handling, contributing to sales growth through effective product knowledge and upselling. Achieved notable increase in repeat business by mastering call center operations and team development.
Overview
4
4
years of professional experience
Work History
Customer Service Representative /Online Personal Shopper
Walamart
06.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cashier
Kentucky Fried Chicken
03.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Cedar Grove High School
Ellenwood, GA05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Call Center Operations
- Follow-up skills
- Product Knowledge
- Appointment Scheduling
- Team Development
Timeline
Customer Service Representative /Online Personal Shopper
Walamart
06.2021 - Current
Cashier
Kentucky Fried Chicken
03.2020 - 06.2021
High School Diploma -
Cedar Grove High School