Ahkar Win Pe
Yangon,Myanmar
Summary
Dynamic customer service professional with proven expertise at Ananda 4G+ Internet Company Limited in complaint resolution and customer relationship management. Adept at enhancing customer satisfaction through effective communication and problem-solving skills, consistently achieving high satisfaction scores by resolving issues on the first call.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests, and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
13
13
years of professional experience
Work History
Customer Care Executive/ Complain Management Team
Ananda 4G+ Internet Company Limited
Yangon, Myanmar
11.2019 - Current
- Resolved billing issues and disputes through effective problem-solving techniques.
- Recorded details of all inquiries, complaints, and comments.
- Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.
- Researched competitor offerings to remain competitive in the marketplace.
- Processed customer orders, forms, applications, and requests efficiently.
- Created detailed reports of customer interactions for internal record-keeping purposes.
- Developed customer satisfaction goals and coordinated with the team to meet them consistently.
- Provided customer service by responding to phone and email inquiries promptly.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Maintained ahigh satisfaction score by consistently resolving first-call issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
Customer Service / QRC Team
Myanmar Post & Telecommunication (MPT)
Yangon, Myanmar
04.2015 - 10.2019
- Resolved customer complaints promptly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints on time.
- Contacted customers about potential service upgrades, new services, and account changes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified the needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently
Social Media Marketing
Ve Ve Company Limited
Yangon, Myanmar
11.2014 - 02.2015
- Developed content for social media campaigns targeting various audiences.
- Researched and identified target audience preferences, trends, and behaviors.
- Supported digital ad campaigns by managing budgets and tracking results.
- Scheduled content for publication on social media at ideal times.
- Proposed online or multiple-sales-channel campaigns to marketing executives.
- Communicated clearly and concisely, both orally and in writing.
- Monitored Facebook, Instagram, Twitter, and other social media platforms to build customer connections.
- Monitored and participated in online conversations to build brand visibility.
- Engaged with and responded to the online audience through relevant comments.
- Identified the needs of customers promptly and efficiently.
Sales & Marketing Assistant
Grand Royal Company Limited
Yangon, Myanmar
10.2012 - 01.2014
- Collected and reported customer demographics, preferences, and buying habits to help marketing teams target strategies.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
- Researched and evaluated competitor marketing and digital content.
- Filled out customer orders, interacted with account holders, and shipped sample products to customers.
- Performed market research activities such as distributing satisfaction surveys and providing suggestions for future promotions.
- Compiled data from various sources into organized spreadsheets for analysis.
- Provided administrative support to the supervisor and teammates.
- Planned and set up at various trade shows and events.
- Monitored social media for trending news, ideas, and feedback.
Education
Bachelor of Science - Zoology
University of Taungoo
Myanmar03-2011
Skills
- Customer service
- Complaint resolution
- Billing dispute resolution
- Data entry
- Report generation
- Effective communication
- Stress management
- Team collaboration
- Problem solving
- Customer feedback analysis
- Complaint handling
- Teamwork and collaboration
- Customer support
- Customer relationship management
Languages
English
Limited
Timeline
Customer Care Executive/ Complain Management Team
Ananda 4G+ Internet Company Limited
11.2019 - Current
Customer Service / QRC Team
Myanmar Post & Telecommunication (MPT)
04.2015 - 10.2019
Social Media Marketing
Ve Ve Company Limited
11.2014 - 02.2015
Sales & Marketing Assistant
Grand Royal Company Limited
10.2012 - 01.2014
Bachelor of Science - Zoology
University of Taungoo
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