Ahkla Cole
Chicago,IL
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
6
6
years of professional experience
Work History
Senior Operations Supervisor
PCG Consulting
12.2021 - 01.2024
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Analyzed department metrics and performance and reported findings to management.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Program Administrator II
DATA Foundation
03.2018 - 12.2019
- Administered day to day operations, including accounting and budget management, business development, performance metrics and customer service
- Developed strategic plans for program growth, identifying key areas for expansion and improvement based on industry trends and stakeholder feedback.
- Implemented evaluation tools to measure program effectiveness consistently over time while using assessment findings to make improvements where needed.
- Ensured compliance with applicable regulations by maintaining up-to-date knowledge of relevant laws governing program activities.
- Managed budget allocations effectively, ensuring optimal use of resources and timely delivery of services.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Established program policies and procedures to comply with regulatory requirements.
Education
Masters Business Administration - Business Administration And Management
American Public University
Charles Town, WVSkills
- Problem Resolution
- Flexibility
- Teamwork
- Time Management
- Organizational Skills
- Strong Work Ethic
- Operational Excellence
- Staff Training and Development
- Customer Relations
- Management
Timeline
Senior Operations Supervisor
PCG Consulting
12.2021 - 01.2024
Program Administrator II
DATA Foundation
03.2018 - 12.2019
Masters Business Administration - Business Administration And Management
American Public University
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