AHKPEH PHILIPS
Brooklyn Park,MN
Summary
Committed Case Manager at Pinnacle Services Inc, adept at client advocacy and service plan development. Successfully coordinated community resources, enhancing client engagement by 30%. Proven leadership in multi-disciplinary collaboration and crisis intervention, ensuring compliance with documentation standards while empowering clients to achieve their goals. Experienced with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
8
8
years of professional experience
Work History
Case Manager
Pinnacle Services Inc
Minneapolis, Minnesota
03.2024 - Current
- Manage 50-person caseload with diverse needs and diagnoses.
- Conduct annual meetings and semi-annual visits to review goals and plans.
- Develop and implement Community Support & Services Plans (CSSP) based on client assessments.
- Coordinate direct services and advocacy for clients and families.
- Assist clients in accessing additional services to enhance support plans.
- Effective Communication with service providers and families regarding client needs.
- Document 135 weekly case notes in Care Director and SSIs for accurate record-keeping.
- Review, evaluate, and monitor progress toward goals in CSP/ISP annually.
- Conduct regular follow-ups to monitor client progress and satisfaction.
- Advocate for clients' rights and access to necessary services.
- Collaborate with multidisciplinary teams to ensure holistic client support.
- Maintain accurate case records and documentation according to agency guidelines.
- Facilitate communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
LOGISTICS COORDINATOR
Royal Business Forms
01.2023 - 03.2024
- Coordinated shipping for over 50 orders monthly, optimizing cost-effective methods and timely deliveries.
- Managed invoicing and payment processing through Paytrace, ensuring accurate financial records.
- Served as primary contact for clients, efficiently handling inquiries and scheduling pickups.
- Facilitated communication between sales, production, and customers to streamline shipping schedules.
- Reduced errors in invoice processing by implementing double-check system.
- Developed logistics reports to assess shipping performance and identify areas for improvement.
- Optimized shipment methods to enhance delivery efficiency while balancing speed and cost.
- Ensured compliance with safety regulations across all logistics operations.
DIRECT SUPPORT PROFESSIONAL
QUALICARE HOMES
12.2017 - 11.2023
- Assisted individuals with daily living activities including personal care and meal preparation.
- Developed individualized support plans aligned with client needs and preferences.
- Monitored medication administration to ensure adherence to prescribed schedules.
- Implemented behavior management techniques to promote positive interactions.
- Facilitated recreational activities to enhance social skills and community integration.
- Completed housekeeping tasks, maintaining a clean and organized environment.
- Trained new staff on best practices for client support and safety protocols.
- Arranged transportation for appointments and community outings.
CAREER PATHWAYS NAVIGATOR
CAPI USA
01.2022 - 12.2022
- Partnered with community groups to recruit low-income individuals for training programs.
- Conducted intake assessments to determine client eligibility and develop action plans.
- Delivered job readiness workshops, including resume building and interview preparation.
- Mentored over 50 clients to foster skills development and career advancement.
- Enhanced client enrollment efficiency by 30% through streamlined processes using Salesforce.
- Monitored client progress with weekly meetings and daily check-ins to ensure goal achievement.
- Expanded program reach by 20% through innovative outreach strategies.
- Educated clients about community resources related to housing, employment, health care, and legal aid.
PROGRAM COORDINATOR
DESNOL HEALTHCARE SERVICES
01.2020 - 01.2022
- Coordinated task delegation among staff to ensure timely completion and high service standards.
- Supervised daily operations, maintaining adherence to schedules and quality benchmarks.
- Documented team concerns, facilitating resolution and enhancing team cohesion.
- Streamlined operational workflows to boost efficiency in service delivery.
- Liaised with service providers to uphold high-quality standards in healthcare services.
- Conducted monthly and yearly client meetings to review care plans and goals.
- Developed future-focused strategies to improve service delivery and meet emerging needs.
- Compiled reports for hospitals and case managers, aiding informed decision-making.
Education
BA - SOCIOLOGY
UNIVERSITY OF MINNESOTA TWIN CITIES
Minneapolis, MNSkills
- Care plans
- Interpersonal communication
- Project management
- Curious
- Leadership experience
- Problem-solving skills
- Collaborative skills
- Positive attitude
- Community resource integration
- Service plan development
- Client advocacy
- Crisis intervention
- Client relationship management
- Multi-disciplinary collaboration
- Problem solving
- Effective communication
- Documentation compliance
- Progress monitoring
- Time management
- Needs assessment
- Referral coordination
- Client empowerment
- Critical thinking
- Staff education and training
- Case management
Timeline
Case Manager
Pinnacle Services Inc
03.2024 - Current
LOGISTICS COORDINATOR
Royal Business Forms
01.2023 - 03.2024
CAREER PATHWAYS NAVIGATOR
CAPI USA
01.2022 - 12.2022
PROGRAM COORDINATOR
DESNOL HEALTHCARE SERVICES
01.2020 - 01.2022
DIRECT SUPPORT PROFESSIONAL
QUALICARE HOMES
12.2017 - 11.2023
BA - SOCIOLOGY
UNIVERSITY OF MINNESOTA TWIN CITIES
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