Ahlam Burah
Sana'a
Summary
Experienced HR professional with over 8 years of experience handling a wide range of HR functions and tasks. Successfully managed national and international recruitments, staff contracts, payroll processing, HR induction for new hires, and benefits briefings. Trained employees on HR policies and procedures and maintained accurate employee data. Proficient in HR information systems like e-recruit, Gold, and Atlas. Strong communication skills, adaptability, business acumen, and relationship management abilities. Certified HR professional with SHRM-CP certification.
Overview
14
14
years of professional experience
Work History
HR Assistant
United Nations Development Programme
05.2019 - Current
- Provide support in the recruitment process for both national and international vacancies in accordance with UNDP recruitment policies and procedures, this includes reviewing service requests, job descriptions (JDs), and recruitment strategies to determine if any amendments are necessary by the hiring unit
- Publishing job advertisements, participating in screening longlists and shortlists, serving as an HR ex-officio member during interviews, and finalizing interview reports
- Collect reference checks, verifying academic credentials, and send offer or rejection letters to candidates
- Issue staff and service agreement contracts
- Conduct comprehensive HR induction sessions for new hires
- Ensure proper soft and hard filing of staff records and make sure that both staff and recruitment files are easily accessible to all HR department members
- Process danger payments for national and international staff and coordinate with the finance team for payment processing
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Responded to employee inquiries regarding benefits and other HR topics.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Updated and maintained employee attendance records.
- Participated in recruitment and selection process for new hires.
Senior HR/Admin Officer
Relief International
10.2018 - 04.2019
- Provide support in the recruitment process for national vacancies in accordance with Relief International's recruitment policies and rules and procedures
- Review service requests, job descriptions (JDs), and recruitment strategies to determine if any amendments are necessary by the hiring unit
- Publish job advertisements, participate in screening longlists and shortlists, serve as an HR ex-officio member during interviews, and finalize interview reports
- Initiate and follow up on reference checks, verify academic credentials, and send offer or rejection letters to candidates
- Manage onboarding programs for new hires
- Assist the HR Manager in revising and reviewing key HR policies, including the Staff Handbook and the transportation policy
- Address employee relations issues as they arise
- Supervise one Admin and two HR assistants, ensuring that HR initiatives and tasks are carried out effectively while providing them with my full support and guidance
- Ensure full compliance of HR processes and records with Relief International's rules, regulations, policies, and strategies
- Oversee the organization’s learning management and mandatory courses systems
- Facilitated successful onboarding of new employees with comprehensive orientation programs and training materials.
- Managed complex employee relations issues, resolving conflicts and fostering positive workplace culture.
- Developed targeted learning and development programs to address skill gaps within the organization, enhancing overall employee capabilities.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
HR Officer
Oxfam Great Britain
12.2015 - 09.2018
- Provide support in the recruitment processes following Oxfam's recruitment policy and procedures
- This includes reviewing job descriptions, publishing advertisements, and participating in longlisting and shortlisting screening, interviews, report writing, and the overall selection process
- Collect and follow up on reference checks, verify academic credentials, and send offer or rejection letters to candidates as needed
- Ensure proper record-keeping from recruitment requisition to offer and rejection letters
- Issue contracts for staff and consultants
- Monitor annual leave, sickness absence, and rest and recuperation for employees
- Ensure that the performance management cycle is implemented effectively by staff and line managers
- Handle payroll tasks and prepare the monthly payment for the Social Security Corporation
- Manage the Oxfam PeopleSoft System, and act as the HR medical focal point, as well as the contact for Cigna, our medical insurance company
HR Assistant
Oxfam Great Britain
08.2012 - 08.2015
- Assist in the recruitment process for vacant posts
- Publish advertisements, arrange for written tests, attend interviews, finalize interview reports, and send offer and rejection letters to candidates
- Maintain a well-organized soft and hard filing system for HR data
- Ensure that staff leave balance records are updated on a monthly basis
- Maintain Performance management records in line with the performance management cycle
- Issue staff, service, and consultancy contracts
- Process staff and hospitals' medical claims in the system and ensure payments are submitted and processed by the finance team
- Attend HR officer's main duties when on leave
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Updated and maintained employee attendance records.
Logistics Assistant
Saba international shipping company
07.2010 - 07.2012
- Contact different shipping liners and forwarders to get the best shipping services and rates that meet the customers targets
- Assure smooth transfer of shipments by following the arrival dates of the shipments, the customs clearance procedures, transportation and keep the customers posted during all the earlier mentioned process
- Conduct meetings with representatives of major shipping lines with regards to service enhancement and freight rate negotiations
- Raise the services invoices to the customers and coordinate with finance department to ensure settlements
- Maintain proper documentation and filing system
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
Education
Bachelor of Arts - English Literature
Hodeida University
06.2009
Certified HR Professional - Society for Human Resources Management
Certification of SHRM-CP
07.2022
Skills
- Certified HR Professional
- Well organized
- Work effectively under pressure
- Strong HR Knowledge and skills
- Keen to details
- Client Oriented
- HR analytics skills
- HR software proficiency
- New employee onboarding
- HRIS database management
- HR reporting
- Hire personnel
- Job Description Development
Languages
English
Arabic
Personal Information
Date of Birth: 11/25/86
Timeline
HR Assistant
United Nations Development Programme
05.2019 - Current
Senior HR/Admin Officer
Relief International
10.2018 - 04.2019
HR Officer
Oxfam Great Britain
12.2015 - 09.2018
HR Assistant
Oxfam Great Britain
08.2012 - 08.2015
Logistics Assistant
Saba international shipping company
07.2010 - 07.2012
Bachelor of Arts - English Literature
Hodeida University
Certified HR Professional - Society for Human Resources Management
Certification of SHRM-CP
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