Ahlam Salem
Chicago,IL
Summary
Proven Sales Associate at Tory Burch, adept in customer relationships and visual merchandising, significantly enhancing store appeal and customer loyalty. Leveraged strong communication and merchandise display skills to drive sales and improve customer satisfaction, fostering repeat business through effective rapport-building and persuasive selling tactics.
Overview
3
3
years of professional experience
Work History
Stock Associate
Tommy Hilfiger
09.2024 - Current
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Answered customer questions and provided detailed product information.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Performed inventory control, such as counting, and stocking merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Sales Associate
Tory Burch
12.2023 - Current
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
Barista
Starbucks
05.2021 - 11.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
High School Diploma -
Taft High School
Chicago, IL05-2002
Skills
- Customer Relationships
- Shelving of products
- Performance Improvement
- Sales floor replenishment
- Product displays
- Visual Merchandising
- Product restocking
- Sales Support
- Merchandise Display
- Stock replenishment
- Merchandise Stocking
- Stock Rotation
Languages
Arabic
Native or Bilingual
Timeline
Stock Associate
Tommy Hilfiger
09.2024 - Current
Sales Associate
Tory Burch
12.2023 - Current
Barista
Starbucks
05.2021 - 11.2023
High School Diploma -
Taft High School
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