Ahlania Thomas
McDonough,GA
Summary
Experienced customer-oriented general manager with a proven track record of driving revenue growth and expanding profit margins. Known for adaptability and ability to thrive in high-pressure environments, consistently delivering on multiple projects within tight deadlines. Meticulous leader and strategic planner with comprehensive managerial acumen and a visionary approach coupled with motivational skills.
Overview
16
16
years of professional experience
Work History
General Manager
Aaron's Inc
06.2011 - 07.2024
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Night Auditor I
Ramada Inn
06.2010 - 02.2011
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Trained new staff members in customer service techniques and hotel operations.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Optician
Doctors Works
06.2008 - 05.2010
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
Education
Billing And Code Certification - Medical Billing And Coding
MedTech Learning Center
Decatur, GA01.2005
Skills
- Staff Supervision
- Distribution Management
- Supply Chain Management
- Project Management
- Contract Negotiations
- Advertising and marketing
- Leadership and team building
- Analytical Skills
Timeline
General Manager
Aaron's Inc
06.2011 - 07.2024
Night Auditor I
Ramada Inn
06.2010 - 02.2011
Optician
Doctors Works
06.2008 - 05.2010
Billing And Code Certification - Medical Billing And Coding
MedTech Learning Center