Ahlasia Ramos
Amarillo,TX
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Organized and a dependable candidate successful at maintaining a positive work environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Assistant
Analese Joseph
04.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Maintaining CRM (customer manage relationships)
- Increased customer service success rates by quickly resolving issues.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Supported business growth by assisting in marketing campaigns and setting out lawn signs for open houses.
Front Desk Receptionist
Holiday Inn Express Hotel
01.2023 - 03.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
GED -
Amarillo College
Amarillo, TX06.2023
Skills
- Data Entry
- Mail Distribution
- Spreadsheet Software
- Time Management
- Multi-Line Phone Systems
- Verbal and Written Communication
- Relationship Building
- File and Record Keeping
- Team Collaboration
- Fast Learner
- Computer Skills
- Organizational skills
- Social media management
Timeline
Assistant
Analese Joseph
04.2023 - Current
Front Desk Receptionist
Holiday Inn Express Hotel
01.2023 - 03.2023
GED -
Amarillo College