- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
Ah'Layah Collins
Reserve,LA
Summary
Offering strong foundation in hospitality and customer service, eager to learn and excel in aviation environment. Brings ability to quickly adapt and grasp in-flight safety protocols and customer service techniques. Ready to use and develop communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Aircraft Cabin Cleaner
NAS
02.2025 - Current
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Contributed to on-time departures by efficiently completing cleaning tasks within tight timeframes.
- Maximized efficiency by adhering to assigned work schedules and prioritizing tasks based on aircraft turnaround times.
Personal Shopper
Sam's Club
08.2024 - 02.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Wheelchair Agent
Bags Inc.
04.2023 - 11.2024
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Transported over [Number] passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
Customer Service
Skyzone
12.2021 - 02.2023
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Provided excellent customer service, addressing client concerns and requests promptly.
- Improved customer service levels with timely and accurate demand forecasts.
- Greeted incoming customers and provided reliable, friendly customer service.
Education
Certificate - Phlebotomy Technician
Next Level Educational Services
Laplace, LA08-2024
High School Diploma -
Excel High School
601 Carlson Parkway Suite 125001-2022
Skills
- Strong work ethic
- Reliability and punctuality
- Maintaining confidentiality
- Adherence to safety regulations
- Adaptability to change
- Professional appearance
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
Interests
Timeline
Aircraft Cabin Cleaner
NAS
02.2025 - Current
Personal Shopper
Sam's Club
08.2024 - 02.2025
Wheelchair Agent
Bags Inc.
04.2023 - 11.2024
Customer Service
Skyzone
12.2021 - 02.2023
Certificate - Phlebotomy Technician
Next Level Educational Services
High School Diploma -
Excel High School
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