Ahlayah Thompson
Oakland,CA
Summary
Passionate, driven, and experienced customer service professional bringing 5 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues.
Overview
6
6
years of professional experience
Work History
Medical Call Center Representative
West Oakland Health Council
08.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Logistics Dispatcher
CEVA Logistics Inc.
02.2021 - 05.2022
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Conducted geographical location spotting and map reading to support fleet personnel.
- Scheduled and tracked movements of owned and rented equipment.
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Communicated with customers daily about freight movements and delivery timetables.
- Coordinated pickups and deliveries.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Logistics Coordinator
PeaceOut Skin Care, California
10.2018 - 01.2021
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Produced weekly status reports detailing logistic operations and problems.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Logistics Coordinator
Tesla
08.2016 - 07.2018
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Volunteered to help with special projects of varying degrees of complexity.
Education
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San Lorenzo High school
06.2014
Skills
- Scheduling Software
- Critical Thinking
- Customer Service
- Emergency Readiness
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
Timeline
Medical Call Center Representative
West Oakland Health Council
08.2022 - Current
Logistics Dispatcher
CEVA Logistics Inc.
02.2021 - 05.2022
Logistics Coordinator
PeaceOut Skin Care, California
10.2018 - 01.2021
Logistics Coordinator
Tesla
08.2016 - 07.2018
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San Lorenzo High school
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