Ahlayah Thompson
Oakland,CA
Summary
Experienced social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.
Overview
7
7
years of professional experience
Work History
Dialysis Coordinator
Davita (Patient Pathways)
04.2023 - Current
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Provided culturally sensitive counseling services for diverse patient populations, respecting unique values and beliefs while addressing psychosocial needs.
- Assisted with referral development and community education activities.
- Participated in professional organizations related to dialysis management and kidney disease treatment, staying current on industry trends and networking with peers.
Call Center Team Leader
West Oakland Health Council
08.2022 - 02.2023
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Collaborated with other departments to resolve complex patient issues, ensuring overall company success and client satisfaction.
Human Resources Manager
PeaceOut Skin Care, California
05.2019 - 01.2022
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Human Resources Generalist
Planned Parenthood Mar Monte
05.2018 - 05.2019
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
Education
High School Diploma -
San Lorenzo High School
San Lorenzo, CAAssociate In Bussiness Management - Bussiness
College of Alameda
Alameda, CAEsthetician License - Beauty
San Francisco Institute of Esthetics And Cosmetology
San Francisco, CASkills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Program Analysis
- Forecasting Employment Needs
- Work Planning and Prioritization
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
Personal Information
Title:
Software
Paycom
Timeline
Dialysis Coordinator
Davita (Patient Pathways)
04.2023 - Current
Call Center Team Leader
West Oakland Health Council
08.2022 - 02.2023
Human Resources Manager
PeaceOut Skin Care, California
05.2019 - 01.2022
Human Resources Generalist
Planned Parenthood Mar Monte
05.2018 - 05.2019
Esthetician License - Beauty
San Francisco Institute of Esthetics And Cosmetology
High School Diploma -
San Lorenzo High School
Associate In Bussiness Management - Bussiness
College of Alameda
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