Ahleah Caston
St. Louis,MO
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 4 years of experience working in busy work environments. Resourceful employee able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate services.
Overview
4
4
years of professional experience
Work History
Manager
Domino's Pizza
09.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Package Handler
FedEx:Ground
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Patient Access Representative
Mercy General Hospital
07.2023 - 09.2023
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Cashier
Schnucks
07.2022 - 06.2023
- Established and identified prices of goods, services, or admission, tabulating bills using calculators, cash registers, or optical price scanners
- Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items, and operating a cash register
- Utilized and mastered state-of-the-art point-of-sale system tools, including the cash register, barcode scanner, receipt printer, and debit/credit card reader
- Maintained the highest standards of customer service, resulting in a significant increase in customer satisfaction
- Maintained knowledge regarding payment in the form of cash, checks, credit, vouchers/traveler's checks, or automatic debit
- Answered customer telephone calls promptly and appropriately
- Maintained high levels of productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
- Assisted with restocking shelves and displays
- Identified opportunities to upsell products and services
- Provided excellent customer service to all customers
- Assisted customers in locating items in the store
- Verified age for customers purchasing age-restricted items
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Manager in Training
Freddy's Frozen Custard LLC
11.2021 - 07.2022
- Processed returns and exchanges quickly and courteously
- Assisted in closing procedures and ensured all areas were clean and organized
- Provided assistance to other cashiers during peak hours
- Successfully managed the daily operations of a fast-food restaurant, including greeting customers, taking orders, and handling cash
- Followed all company policies and procedures
- Assisted in restocking items as needed
- Demonstrated excellent problem-solving skills to resolve customer complaints
- Worked with the team to ensure all orders were accurate and delivered in a timely manner
- Assisted in training new cashiers on proper cash handling and customer service techniques
- Demonstrated excellent organizational skills and attention to detail
- Demonstrated flexibility and the ability to adjust to changing customer needs
- Provided customers with accurate information regarding menu items and prices
- Developed a good working relationship with customers and staff
- Followed all safety and sanitation guidelines
- Operated a variety of machines, such as cash registers, credit card readers, and scanners.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
Manager in training
Jack 'n The Box
03.2021 - 09.2021
- Trained and developed new employees on customer service and product knowledge
- Developed customer service standards to ensure customer satisfaction
- Analyzed customer feedback to improve customer service policies and procedures
- Implemented customer service initiatives to improve customer satisfaction
- Resolved customer service issues in a timely and professional manner
- Developed and implemented customer service policies and procedures
- Established and maintained productive relationships with customers, vendors, and staff.
Manager
London's Wing House
05.2020 - 12.2020
- Established and maintained productive relationships with customers, vendors, and staff
- Implemented customer loyalty programs
- Implemented customer service training program
- Monitored customer service performance and provided feedback to staff
- Trained and developed new employees on customer service and product knowledge
- Developed customer service strategies to increase customer satisfaction
- Implemented customer service initiatives to improve customer satisfaction
- Ensured the safety and accuracy of the company's nightly profits.
Education
High School Diploma -
Riverview Gardens Senior High
St. Louis, MO05.2022
High School -
North Technical High School
05.2022
Skills
- Cash Register
- Credit Card Transactions
- Math
- Cash Handling
- Payment Processing
- Product Upselling
- Time Management
- Sales Techniques
- Customer Service
- Dispute Resolution
- Bagging And Packaging
- Refunds And Exchanges
- POS Systems
- Computer Literacy
- Teamwork
- Attention to Detail
- Organization
- Multi-tasking
Certifications
- Internationally certified emergency dispatching.
- Certified in 5 independent Federal Emergency Management Agency courses. Those courses including: IS-00242.c Effective Communication, IS-00244.b Developing and Managing Volunteers, IS-00240.c Leadership and influence, IS-00230.e Fundamentals of Emergency Management, IS-00241.c Decision Making and Problem Solving.
Timeline
Manager
Domino's Pizza
09.2023 - Current
Patient Access Representative
Mercy General Hospital
07.2023 - 09.2023
Cashier
Schnucks
07.2022 - 06.2023
Manager in Training
Freddy's Frozen Custard LLC
11.2021 - 07.2022
Manager in training
Jack 'n The Box
03.2021 - 09.2021
Manager
London's Wing House
05.2020 - 12.2020
Package Handler
FedEx:Ground
High School Diploma -
Riverview Gardens Senior High
High School -
North Technical High School