Ahleah Hernandez
Phoenix,AZ
Summary
Detailed orientated, positive professional with superior customer service skills and a positive attitude. Seeking a customer service position in a positive woke environment. Coming with a strong knowledge of telecommunication systems and practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
District Leader
Primerica
02.2025 - Current
- Participated in ongoing professional development opportunities to enhance knowledge of insurance products and improve selling techniques.
- Developed sales strategies to increase sales of insurance policies.
Customer Service Representative
PLS Check Cashing
06.2024 - 12.2024
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Managed large checks
- Made sales
Customer Service Representative
Vanguard
01.2022 - 12.2023
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
24/7 Intouch
08.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Wendy’s
01.2018 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
GED -
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Community engagement
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Certification
Life insurance license
Timeline
District Leader
Primerica
02.2025 - Current
Customer Service Representative
PLS Check Cashing
06.2024 - 12.2024
Customer Service Representative
Vanguard
01.2022 - 12.2023
Customer Service Representative
24/7 Intouch
08.2021 - 09.2022
Customer Service Representative
Wendy’s
01.2018 - 12.2020
GED -
Maricopa Community Colleges, Mesa Community College
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