Ahlee Kisswani
Corona
Summary
Empathetic and patient professional with over five years of experience in behavioral support, leadership, and mentoring. Proven expertise in communication, organization, and the development of individualized support strategies that cater to diverse learning needs. Committed to fostering a positive and nurturing classroom environment where young learners feel valued, understood, and motivated to thrive. Currently pursuing studies at Mt. San Antonio College, with a strong desire to contribute to the success of students and teachers within the Corona-Norco Unified School District.
Overview
7
7
years of professional experience
Work History
Behavioral Health Technician
Helping Hearts Hulen
01.2022 - Current
- Provide compassionate guidance and structured activities to individuals with diverse emotional and behavioral needs.
- Teach critical life skills through group lessons on grammar, communication, and personal development.
- Apply de-escalation and redirection strategies to maintain a calm, positive environment.
- Foster trust and open communication with clients to encourage engagement and learning.
- Collaborate with a multidisciplinary team to ensure individualized care and progress tracking.
- Administered therapeutic interventions to support patients' emotional and behavioral needs.
- Monitored patient progress, documenting changes in behavior and response to treatment plans.
Assistant Manager
Party City
01.2021 - 01.2022
- Supervised daily operations, managed opening/closing, and ensured accuracy in cash handling.
- De-escalated conflicts with customers and staff while maintaining a professional, supportive atmosphere.
- Assigned duties, set goals, and motivated employees to exceed sales and service expectations.
- Trained and mentored new hires to build strong teamwork and accountability.
Sales Associate
Party City
01.2019 - 01.2021
- Assisted customers with purchases, processed transactions, and maintained merchandise organization.
- Recognized for exceptional efficiency, leading a small team to handle all online and curbside orders.
- Supported management in training new staff and implementing operational procedures.
Education
No Degree - Electrical Engineering
Mt. San Antonio College
Walnut, CA06-2026
High School Diploma - undefined
Corona High School
Corona, CA01.2019
Skills
- Exceptional patience, empathy, and communication
- Early childhood interaction & classroom assistance
- Behavior management & de-escalation
- Leadership & teamwork
- Tutoring and mentoring experience
- Organization & multitasking
- Microsoft Office (Word, Excel, PowerPoint)
- Calm under pressure & dependable
- Open-minded and inclusive approach
- Active listening
- Documentation skills
- Multicultural competence
Timeline
Behavioral Health Technician
Helping Hearts Hulen
01.2022 - Current
Assistant Manager
Party City
01.2021 - 01.2022
Sales Associate
Party City
01.2019 - 01.2021
High School Diploma - undefined
Corona High School
No Degree - Electrical Engineering
Mt. San Antonio College