Ahleighia Carter-Croom

• Negotiated with vendors to gain optimal pricing on services resulting in substantial increase in profit margin.
• Trained new vendors on how to work the platform and provided tech support for existing vendors.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Maintained positive working relationship with fellow staff and management.
• Developed and implemented strategies for vendor recruitment onboarding, training, and performance management.
• Maintained accurate records of all vendors and their documents.
• Established procedures for the selection and evaluation of new vendors.
• Evaluated vendor services and activities against company standards.
• Resolved conflicts between vendors, tenants and property owners in a timely manner.
• Developed policies and procedures related to vendor oversight.

• Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
• Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
• Created attractive displays pairing products and accessories to drive sales.
• Processed special transactions such as returns and exchanges to serve customers.
• Recommended merchandise to customers based on needs and preferences.
• Educated customers on product and service offerings.
• Coordinated inventory, stocking, and ordering.
• Compared shipment contents with paperwork to support inventory accuracy and records management.
• Performed inspections of shipment contents, verifying accuracy against invoices and manifests.

• Answered and directed incoming calls using multi-line telephone system.
• Coordinated installation appointments between customers and technicians.
• Directed and oversaw office personnel activities.
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
• Developed knowledge of the telematics products that are installed in trucking fleets for the purposes of GPS location, collision avoidance, and safety.
• Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
• Handled scheduling for $500,000 annual revenue-producing company, ensuring that every project was adequately staffed.

• Greeted guests and gathered information to seat groups or place on waitlist.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Escorted guests to seating area, furnished menus and highlighted daily specials.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Completed final preparations of dishes and quickly delivered items to customers.
• Offered insight into menu items to answer customer questions.

• Worked in a variety of offices performing clerical, secretarial, and administrative tasks.
• Responded promptly to customer service calls and inquiries from diverse groups of individuals.
• The broad range of industries and departments where assignments took place prepared me to work in virtually any environment.

Minored in Women’s Studies, Conflict Resolution