AHLEM Abouharb
Merchantville,NJ
Summary
Highly motivated registered health information technician with more than 5 years in administration as well as deep operational experience with operations and workflows. Seeking to leverage diverse background and experience to take next career step with an organization that rewards hard work, talent, and proven record of success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Kin Of Falafel
01.2020 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Student volunteer
Camden County College
09.2019 - 05.2021
- Assisted and implement weekly activities and task for the EOF program
- Support the group activities to encourage students to assist to the work project
- Supervised and trained new volunteers
- Represent and promote the EOF program so others students can benefit from it
- Help other students to field other scholarships oportunities being given to the students.
Customer service
Global IQ Network
02.2014 - 12.2019
- Register and update client information in an efficient, effective, manner maintaining security of records to ensure confidentiality
- Manage and update client records, including billing, filling and collect the customer data
- Scan and merge client records releasing information to individuals and agencies in accordance with established company and federal regulations
- Review client requirements and assigns instructions to staff as necessary, providing policy and procedural advice as required for clients, staff, and funders
- Work closely with supervisor to manage and prioritize workflows and prepare records for offsite storage
- Manage sensitive information in a professional manner with high moral standards keeping confidential information private and safe following security protocols.
Electronic Health Record Internship
AHIMA
02.2015 - 05.2015
- Act as company birth register, analyze birth and delivery log to complete and file electronic birth certificates
- Assist with the codes being need to the chart in different departments of the clinic
- Assembled and prepared new patient charts; maintained and updated charts in electronic records management systems
- Understand the regulations and privacy rules of HER
- Perform an excellent job and being a good team worker
- Identify and code patient data utilizing standard classification systems; resolve codes and diagnoses with conflicting or missing information
- Prepare client records for offsite storage
- Execute chart audits to ensure records management quality accuracy
- Act as company birth registrar; analyze birth and delivery log to complete and file electronic birth certificates
- Assembled and prepared new patient charts; maintained and updated charts in electronic records management systems.
Education
Health Information Technology -
Camden County College
05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Administrative Support
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- American Health Information Management Association
- PHIMA
- SCHIMA
- NJHIMA
- WPHIMA (Local Health Information Management Associations)
References
- Hanan abouharb, Manager CSR, 8569067875, hananrafeh@gmail.com
- Mazen barouki, Manager king of falafel, 2158339199, mazenbarouki@gmail.com
Languages
Spanish
Native or Bilingual
Arabic
Full Professional
Timeline
Customer Service Representative
Kin Of Falafel
01.2020 - 03.2024
Student volunteer
Camden County College
09.2019 - 05.2021
Electronic Health Record Internship
AHIMA
02.2015 - 05.2015
Customer service
Global IQ Network
02.2014 - 12.2019
Health Information Technology -
Camden County College