Ahliah Lopez
Lehigh Acres,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Service Advisor
Fort Myers Infiniti
Fort Myers, FL
08.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Participated in ongoing training activities related to automotive technology advancements.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Researched coverages under warranties and determined requirements for coverage.
- Examined records and papers to verify warranty and service contract coverage.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Strengthened customer retention by offering discount options.
Automotive Detailer
McGrath Volvo Cars of Fort Myers
Fort Myers, FL
01.2023 - 08.2023
- Cleaned interior and exterior of vehicles using vacuums, steamers, polishers, buffers and other detailing tools.
- Applied waxes and polishes to the vehicle's body to protect its paint finish.
- Removed dirt and debris from upholstery, carpets and mats using brushes, vacuums and steam cleaners.
- Performed minor repairs such as replacing wiper blades or light bulbs on vehicles.
- Checked for any damages to the vehicle's exterior or interior before beginning work.
- Inspected finished products to ensure they meet customer satisfaction standards.
- Maintained accurate records of detailed services provided in order to track progress over time.
- Ensured compliance with all safety regulations while performing automotive detailing tasks.
- Replaced worn parts such as floor mats, seat covers, door panels or window seals when necessary.
- Gathered supplies needed for detailing job including rags, sponges, polishing compounds and cleaning solutions.
- Used different types of cleaners to remove grease stains from engine compartments or wheels.
- Tested various cleaning agents on inconspicuous spots before applying them on entire surface area of car.
- Restored headlights by removing oxidation with a buffing compound then sealed the headlight lens cover.
- Cleaned windows inside and outside of vehicle with appropriate cleaning solution and paper towels.
- Applied protective coating to vinyl tops after thoroughly cleaning them with special cleansers.
- Adjusted water pressure settings according to type of surface being cleaned during power washing process.
- Sanitized interiors using germicidal wipes or sprays that are safe for use in automobiles.
- Operated air compressors for blowing dust out of cracks and crevices in dashboards or consoles.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Washed wide range of vehicles each day.
- Vacuumed car interiors to remove dirt and debris.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Served clients with on-site detailing services at businesses and homes.
- Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
- Pre-soaked or rinsed machine parts, equipment or vehicles by immersing in cleaning solutions or water.
Inventory Associate
CarMax
Fort Myers, FL
06.2022 - 01.2023
- Ensured that all safety procedures were followed while handling hazardous materials.
- Prepared reports summarizing current inventory levels, orders received and shipped.
- Provided training and guidance to new staff members regarding proper inventory control methods.
- Participated in periodic audits of inventories for compliance purposes.
- Collaborated with other departments to optimize inventory management strategies.
- Performed physical inventory counts to ensure accuracy of inventory records.
- Created and maintained accurate inventory records, including item numbers, descriptions, locations, quantities and reorder levels.
- Verified incoming shipments against purchase orders for accuracy in quantity and quality.
- Maintained cleanliness and organization of warehouse stockrooms.
- Investigated discrepancies between physical count and computer system records.
- Monitored stock levels and identified reordering needs as necessary.
- Coordinated shipping activities with carriers to ensure timely deliveries.
- Resolved issues related to incorrect or missing items on delivery documents.
- Oversaw shipping and receiving of inventory and supplies.
- Performed scheduled inventory counts and supply audits.
- Inspected incoming materials for damage.
Fulfillment Associate
Amazon
Fort Myers, FL
11.2021 - 05.2022
- Packed items according to customer's specifications and requirements.
- Utilized warehouse management system to track inventory and maintain records of shipments.
- Loaded items onto pallets or into containers for shipment.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
- Inspected incoming materials for quality assurance purposes.
- Communicated effectively with other departments regarding order status updates.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks..
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Accepted, processed and quickly filled orders.
- Located merchandise from shelves and storage areas to fill orders.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Verified items correctly matched to sales check for packing and shipment.
- Followed proper packaging requirements depending on order size and type.
- Wrapped and moved pallets to designated carrier area.
- Packaged items with appropriate materials to prevent damage during shipping.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Read orders to verify attributes and quantities of merchandise.
- Issued supplies, materials and products to team members based on information from requisitions.
Sales Associate
HomeGoods
Leominster, MA
05.2019 - 06.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Obtained signatures for financial documents and internal and external invoices.
Education
High School Diploma -
Gardner High School
Gardner, MA05.2018
Skills
- Price Quoting
- Service Estimates
- Customer Service
- Documentation and Reporting
- Repairs Scheduling
- Customer Retention
- Data Entry
- Customer Consulting
- Team Collaboration
- Diagnostics and Repair
- Warranty Claims Process Management
- Multitasking and Organization
- Client Rapport
- Attention to Detail
Affiliations
- Musician
- Pianist
- Cellist
- Bass Guitarist
- Automotive Detailer
- Photographer
Timeline
Service Advisor
Fort Myers Infiniti
08.2023 - Current
Automotive Detailer
McGrath Volvo Cars of Fort Myers
01.2023 - 08.2023
Inventory Associate
CarMax
06.2022 - 01.2023
Fulfillment Associate
Amazon
11.2021 - 05.2022
Sales Associate
HomeGoods
05.2019 - 06.2021
High School Diploma -
Gardner High School