Ahlisha Waiss
Lakewood
Summary
Dynamic leader with a proven track record at Safeway, excelling in customer service and team leadership. Demonstrated ability to enhance team performance and customer satisfaction through effective problem-solving and staff development. Skilled in multitasking and adaptability, consistently exceeding performance goals.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Starbucks Manager
Safeway
10.2021 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
Starbucks Barista
Safeway
08.2018 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Lead
Spirit Halloween LLC
08.2020 - 11.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Client Liaison For the Hospital
DuPont Veterinary Center
08.2019 - 11.2019
- Greeted visitors and directed to appropriate locations.
- Answered telephone calls to provide information, resolve issues and schedule appointments.
- Completed administrative tasks such as receiving and processing documents, submitting payments, and distributing correspondence.
- Adapted communication styles to match the preferences of individual clients, leading to enhanced rapport and trust.
Education
High School Diploma -
Mount Tahoma High School
Tacoma, WA06-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Professional and courteous
- Scheduling and coordinating
- Multitasking Abilities
- Adaptability and flexibility
- Positive attitude
Certification
- OSHA Certified
- WA Driver's License
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
Starbucks Manager
Safeway
10.2021 - Current
Customer Service Lead
Spirit Halloween LLC
08.2020 - 11.2020
Client Liaison For the Hospital
DuPont Veterinary Center
08.2019 - 11.2019
Starbucks Barista
Safeway
08.2018 - 10.2021
High School Diploma -
Mount Tahoma High School