Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Ahlivia Fuller

Ahlivia Fuller

Phoenix,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Call Center Representative

NLC
11.2022 - 01.2023
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Responded to customer calls and emails to answer questions about products and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Walmart
10.2020 - 04.2022
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Cashier Team Lead

Whataburger
10.2019 - 09.2020
  • Processed both cash and card purchases and returns.
  • Increased customer loyalty and retention.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Assisted customers by answering questions and fulfilling requests.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Operated POS cash register and equipment to collect payments.
  • Alleviated customer service needs with policy-appropriate solutions.

Education

Master Of Business - Business

ASU
Phoenix, AZ

Skills

  • Verbal and Written Communication
  • System Documentation
  • Cash Handling
  • Data Gathering
  • Call Center Operations
  • Quality Control
  • Account Management
  • Quality Assurance Controls
  • Sales Expertise
  • Training and Development

Timeline

Call Center Representative

NLC
11.2022 - 01.2023

Customer Service Representative

Walmart
10.2020 - 04.2022

Cashier Team Lead

Whataburger
10.2019 - 09.2020

Master Of Business - Business

ASU
Ahlivia Fuller