Ah’Lyria Burt
Columbus,OH
Overview
9
9
years of professional experience
Work History
Delivery Driver
Amazon
Columbus, OH
04.2025 - Current
- Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies..
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Conducted vehicle inspections regularly to ensure compliance with safety standards and operational readiness.
- Delivered packages to customer doorsteps and business offices.
Retirement Plan Specialist
Tailored Management
Columbus, OH
09.2024 - 04.2025
- Administer retirement plans ensuring compliance with regulatory requirements and company policies.
- Educate employees on retirement options, promoting informed decision-making regarding benefits.
- Enhanced participant satisfaction by addressing inquiries and providing guidance on retirement plan options.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Receiving paperwork and updating client information as needed such as addresses, beneficiaries, etc.
- Streamlined call center operations for increased efficiency and improved response times.
Correctional Officer
Circleville Juvenile Correctional Facility
Circleville, Ohio
02.2023 - 09.2024
- Enforced facility rules, maintaining order and security within inmate population.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Monitored inmate behavior, intervening in conflicts to prevent escalation and promote safety.
- Assisted in transportation of inmates for court appearances and medical appointments, ensuring secure transit.
- Documented incidents and maintained accurate records of daily activities and inmate interactions.
- Collaborated with mental health professionals to address inmate needs, enhancing rehabilitation efforts.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Customer Service Representative
BPO Fusion
Canton, OH
02.2022 - 12.2022
- Managed multiple customer accounts, ensuring timely follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Update information and records in a timely manner and answer customer service questions
- Send out new & replacement cards upon registration and as needed
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Direct Support Professional
Rescare
Canton, Ohio
04.2020 - 01.2022
- Supported individuals with daily living activities to enhance quality of life.
- Developed and implemented individual care plans tailored to specific needs.
- Facilitated social and recreational activities to promote community engagement.
- Advocated for client rights and needs, fostering a supportive environment.
- Monitored behavioral changes and reported observations for effective intervention strategies.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Intern
Criminal Justice Internship
Tiffin, Ohio
08.2021 - 12.2021
- Completing clerical responsibilities
- Completed with the Seneca County Sheriff’s Office
- Observing management operations of the entire Office
- Collecting and analyzing data to improve operations on the job training (road enforcement, detective bureau, corrections)
- Having an opportunity to develop a professional networking base for future positions in government services, Corrections or Law Enforcement.
- Rides with the Deputy
- Sorted, organized, and maintained files.
- Word-processed documents by editing, proofreading and scanning documents.
- Distributed office supplies and files for staff.
Cashier
Walmart
Canton, Ohio
09.2017 - 08.2020
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with the shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelors - Criminal Justice
Tiffin University
Tiffin, Ohio05.2022
Bachelor of Science - Nursing
Malone University
Canton05.2019
High School Diploma -
Canton Mckinley Senior High
Canton05.2018
Skills
- Community integration
- Customer service
- Dependable and reliable
- Patient Assessments
- First Aid and Safety
- Rehabilitation
- Safety Courses
- Ability to work under pressure
- Adaptability
- Problem Solving Skills
- Emergency response
- Conflict resolution skills, de-escalation techniques
Timeline
Delivery Driver
Amazon
04.2025 - Current
Retirement Plan Specialist
Tailored Management
09.2024 - 04.2025
Correctional Officer
Circleville Juvenile Correctional Facility
02.2023 - 09.2024
Customer Service Representative
BPO Fusion
02.2022 - 12.2022
Intern
Criminal Justice Internship
08.2021 - 12.2021
Direct Support Professional
Rescare
04.2020 - 01.2022
Cashier
Walmart
09.2017 - 08.2020
Bachelors - Criminal Justice
Tiffin University
Bachelor of Science - Nursing
Malone University
High School Diploma -
Canton Mckinley Senior High