Ahlysha Johnson
Oklahoma City,OK
Summary
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Driveline Retail Merchandising
02.2025 - 07.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Supervisor
Amazon
04.2021 - 08.2024
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier
Walmart
01.2019 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Douglas High School
Oklahoma City, OK05-2013
Skills
- Problem-solving
- Complaint handling
- Call center experience
- Customer response
- Payment processing
- Adaptability and flexibility
- Verbal and written communication
Timeline
Customer Support Specialist
Driveline Retail Merchandising
02.2025 - 07.2025
Customer Service Supervisor
Amazon
04.2021 - 08.2024
Cashier
Walmart
01.2019 - 04.2021
High School Diploma -
Douglas High School
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