AHMAAD SMITH
Tampa,FL
Summary
Results-driven Rental and Sales Operations Professional with 3+ years of experience managing day-to-day rental operations while driving revenue through strategic sales initiatives. Skilled in upselling rental services, streamlining operational workflows, and maintaining accurate billing and collections processes. Known for delivering revenue growth, improving customer satisfaction, and supporting team performance through hands-on leadership and process efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Branch Rental Manager
Penske Truck Rental
10.2021 - 06.2025
- Supervised daily operations of the rental branch, managing up to 4 employees and ensuring efficient rental, and fleet management processes.
- Delivered high-quality customer service by resolving customer concerns and providing tailored rental solutions.
- Oversaw fleet logistics, scheduling, and availability for a fleet of over 300 vehicles, ensuring optimal asset utilization.
- Collaborated with local business clients to build long-term rental partnerships and manage corporate accounts.
- Streamlined rental processes to enhance customer service, resulting in noticeable gains in client satisfaction and repeat business.
- Ensured compliance with company policies, local regulations, and industry standards at all times.
- Collaborated with upper management for branch performance reviews and strategic planning initiatives.
Park Operations Ambassador
Busch Gardens
09.2019 - 10.2021
- Direct OVER 1,000 daily guests to parking, enhancing flow and visitor satisfaction.
- Provide essential park information, improving guest experience.
- Coordinate safety assessments, ensuring compliance and team efficiency.
- Led team assessments of safety protocols, ensuring compliance and fostering a secure environment for all park visitors.
Desk Clerk
University of South Florida
10.2018 - 05.2021
- Ensured excellent customer service by addressing residents’ housing inquiries promptly.
- Managed distribution of room keys and access cards, enhancing security for over 500 residents.
- Provided vital resources to assist residents, improving satisfaction and community engagement.
- Streamlined key management processes, improving efficiency in room access and reducing wait times for residents.
Education
B.S. - Business Management
University of South Florida
Tampa, FL05.2021
Skills
- Sales & Customer Retention
- Lead Generation
- Leadership & Team Coordination
- Budget Management
- Operations Management
- Problem solving
- Fleet & Rental Operations
- Microsoft Office Suite
- Inventory Control
- Budget planning
- Customer Service
- Revenue growth & Upselling
- Lead conversion
- Contract management
ADDITIONAL INFORMATION
- ZETA CHI CHAPTER OF KAPPA ALPHA PSI FRATERNITY INC.
- Polemarch (President) & Exchequer (Treasurer)
- Developed the organization’s budget and managed its budgeting affairs, efficiently
- Directed and supervised overall operations and staff activities of the organizations
- Oversaw and assisted in preparation and maintenance of the organization’s records and activity reports
Timeline
Assistant Branch Rental Manager
Penske Truck Rental
10.2021 - 06.2025
Park Operations Ambassador
Busch Gardens
09.2019 - 10.2021
Desk Clerk
University of South Florida
10.2018 - 05.2021
B.S. - Business Management
University of South Florida
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