Ahmad Al Foqaha
Orland Park,United States
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
B2B Sales Representative
Abu Ghazaleh Intellectual Property
11.2021 - 08.2022
- Negotiated contracts for better pricing and terms, resulting in improved profit margins.
- Analyzed competitor offerings to identify unique selling points and remain competitive within the market.
- Consistently met or exceeded monthly performance metrics such as call volume, pipeline generation, and closed deals.
- Identified potential upsell opportunities to increase average deal size and maximize revenue potential.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Worked closely with internal support teams to resolve any client issues or concerns quickly and effectively.
- Managed a portfolio of accounts, ensuring timely follow-up on leads and maintaining accurate records in CRM system.
Assistant Human Resources Officer
Talal Abu-Ghazaleh Organization(TAGORG)
07.2019 - 11.2021
- Served as a trusted resource for employees by providing guidance on various HR topics such as benefits, policies, and training opportunities.
- Reduced turnover rates by developing comprehensive onboarding programs for new hires.
- Improved overall efficiency with meticulous management of employee records and data systems.
- Maintained compliance with labor laws and regulations through diligent record-keeping and clear communication of company policies.
- Assisted in the development and implementation of effective training programs, enhancing employee skills and productivity.
- Participated in regular HR audits, ensuring accuracy of employee documentation and adherence to legal requirements.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable laws.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Fostered positive work environment through comprehensive employee relations program.
Assistant Retail Store Manager
M. H. Alshaya Co.
07.2014 - 07.2019
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Assisted store manager in meeting standards for customer service and quality.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
Education
Business Administration and Management, General -
Computer Systems Institute
06.2024
Bachelor's degree, Business Administration -
University of Petra
01.2019
Skills
- Upselling strategies
- Cold-calling
- Relationship Establishment
- Proposal Preparation
- Contract Negotiation
- CRM proficiency
- Opportunity Identification
- Increasing sales
Personal Information
Title: Retail Store Manager | Marketing Officer | Human Resources Officer | Sales Professional | Sales & Customer service Coaching| Lose prevention | Inventory Management | Training and Development
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
B2B Sales Representative
Abu Ghazaleh Intellectual Property
11.2021 - 08.2022
Assistant Human Resources Officer
Talal Abu-Ghazaleh Organization(TAGORG)
07.2019 - 11.2021
Assistant Retail Store Manager
M. H. Alshaya Co.
07.2014 - 07.2019
Business Administration and Management, General -
Computer Systems Institute
Bachelor's degree, Business Administration -
University of Petra
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