Ahmad Aljaghassy
Darien,IL
Summary
Motivated Computer Science student with a 3.2 GPA. Hardworking and flexible, able to learn quickly and adjust easily. Passionate about applying knowledge to solve problems and contribute to technological advancements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Micro Center
08.2023 - Current
- Prioritized helping customers over completing other routine tasks in store.
- Engaged with customers to effectively build rapport and lasting relationships.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Customer Service Representative
Micro Center
03.2023 - 08.2023
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Performed cash, card and check transactions to complete customer purchases.
Fulfilment Expert
Target
09.2021 - 06.2022
- Filled orders using Pick to Light picking system and RF picking.
- Used ID tags, stamps and electronic marking tools to mark stock items.
- Packed customer purchases in bags or cartons.
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards.
Education
Associate of Science - Computer And Information Sciences
College of DuPage
Glen Ellyn, IL05.2024
Bachelor of Science - Computer Science
Lewis University
Romeoville, IL05.2025
Skills
- Java Programming
- C#/C Programming
- HTML
- JavaScript
- Cloud Architecture and Design
- Managing Cloud Networks
- Troubleshooting
- Cloud Deployment
- Cloud Security
- Data entry
- Database tables creation
Certification
- CompTIA Cloud+
- uCertify Computer Security Fundamentals
- JAVA Language Proficiency
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Sales Associate
Micro Center
08.2023 - Current
Customer Service Representative
Micro Center
03.2023 - 08.2023
Fulfilment Expert
Target
09.2021 - 06.2022
Associate of Science - Computer And Information Sciences
College of DuPage
Bachelor of Science - Computer Science
Lewis University