AHMAD AL MADHI
Nashville
Summary
Dynamic and results-driven recent Business Information Systems graduate of Tennessee State University with a wide net of experience including Information Technology, business consulting, and Management Information Systems. Dedicated focus on optimizing business operations and minimizing costs through introducing process enhancements as well as technological upgrades. Demonstrated broad-based technical proficiency, spearheading the installation, upgrade, and repair of system networks, hardware, and software. Utilize market research to target avenues for business growth, generating new income and revenue. Further outstanding qualifications include3.8 GPA and High Honors recognition acquired during baccalaureate studies, as well as21 total IT certifications.
Overview
9
9
years of professional experience
1
1
Certification
Work History
COMPUTER TECHNICIAN
FedEx
01.2022 - Current
- Troubleshoot and resolve hardware, software, and network issues
- Install, configure, and maintain systems and peripherals
- Monitor network infrastructure and ensure optimal performance
- Document issues, resolutions, and best practices
- Follow security protocols and report potential risks
- Collaborate with vendors and cross-functional teams
CONSULTANT
Regions
01.2021 - 05.2022
- Bolstered profitability of bank by conducting in-depth studies of potential investments and markets for expansion, drafting reports for senior management based on findings
- Increased customer service efficiency by15 percent by devising and introducing a new Customer Relationship Management system, as well as by writing new training materials and leading employee training sessions
- Enhanced operations workflow of bank by performing installations and configurations of new equipment in adherence to manufacturer specifications and industry standards
SALES REPRESENTATIVE
Xfinity
01.2018 - 12.2020
- Steered the development of sales strategies by analyzing customer data along with competitors’ products and services, creating recommendations for improvement
- Facilitated new business opportunities by establishing and expanding a network of contacts within the industry
- Achieved consistent150 to200 percent of sales quotas, demonstrating outstanding negotiation skills, customer service, and product knowledge
- Employed consultative sales methodology to identify customer needs and advise on optimal product and service-based solutions
ASSISTANT MANAGER
Speedy Cash
07.2016 - 12.2017
- Administered a portfolio of loans, monitoring performance and communicating with customers to provide information about upcoming and delinquent payments, as well as negotiate repayment terms
- Delivered solutions to billing and invoicing issues in a timely and effective manner by partnering with other departments
- Educated management on major trends and areas of improvement by authoring and distributing monthly reports
Education
BACHELOR OF BUSINESS INFORMATION SYSTEMS -
Tennessee State University
Nashville, TN01.2024
Skills
- System Administration, Project Management, Communication, IT Network Infrastructure, Data Mining, Financial Management, Strategic Partnerships, Risk Management, Market Research
Certification
- COMPTIA SECURITY+ Tennessee State University Apr2024
- COMPTIA A+ CE CERTIFICATION CompTIA Sep2023 - Sep2026
- BUSINESS OFFICE MANAGER CERTIFICATION Management and Strategy Institute Apr2022
- GOOGLE PROJECT MANAGEMENT CERTIFICATE Coursera Mar2022
- COMPTIA PROJECT+ CERTIFICATION CompTIA Nov2021
- COMPUTER VISION AND IMAGE PROCESSING ESSENTIALS Coursera Nov2021
- DEEP LEARNING WITH TENSORFLOW Coursera Nov2021
- DEEP NEURAL NETWORKS WITH PYTORCH Coursera Nov2021
- IBM AI ENGINEERING PROFESSIONAL CERTIFICATE (V2) Coursera Nov2021
- ISO9001 QUALITY MANAGEMENT Skillfront Nov2021
- IT SPECIALIST-DATABASES Certiport-A Pearson VUE Business Nov2021
- IT SPECIALIST-HTML5 APPLICATION DEVELOPMENT Certiport-A Pearson VUE Business Nov2021
- IT SPECIALIST-JAVA Certiport-A Pearson VUE Business Nov2021
- IT SPECIALIST-SOFTWARE DEVELOPMENT Certiport-A Pearson VUE Business Nov2021
- MACHINE LEARNING WITH PYTHON Coursera Nov2021
- IT SPECIALIST-DEVICE CONFIGURATION AND MANAGEMENT Certiport-A Pearson VUE Business Oct2021
- IT SPECIALIST-NETWORK SECURITY Certiport-A Pearson VUE Business Oct2021
- IT SPECIALIST-NETWORKING Certiport-A Pearson VUE Business Oct2021
- IT SPECIALIST-PYTHON Certiport-A Pearson VUE Business Oct2021
- MINI MBA BUSINESS ADMINISTRATION American Management Institute Oct2020
- MICROSOFT WORD2019 INTRODUCTORY Microsoft Oct2019
LANGUAGES
English, Arabic.
Affiliations
Beta Gamma Sigma
Awards
Outstanding Award, Business Information Systems Department, Tennessee State University (2024), Dean's List, Tennessee State University (2022 to2024)
Timeline
COMPUTER TECHNICIAN
FedEx
01.2022 - Current
CONSULTANT
Regions
01.2021 - 05.2022
SALES REPRESENTATIVE
Xfinity
01.2018 - 12.2020
ASSISTANT MANAGER
Speedy Cash
07.2016 - 12.2017
- COMPTIA SECURITY+ Tennessee State University Apr2024
- COMPTIA A+ CE CERTIFICATION CompTIA Sep2023 - Sep2026
- BUSINESS OFFICE MANAGER CERTIFICATION Management and Strategy Institute Apr2022
- GOOGLE PROJECT MANAGEMENT CERTIFICATE Coursera Mar2022
- COMPTIA PROJECT+ CERTIFICATION CompTIA Nov2021
- COMPUTER VISION AND IMAGE PROCESSING ESSENTIALS Coursera Nov2021
- DEEP LEARNING WITH TENSORFLOW Coursera Nov2021
- DEEP NEURAL NETWORKS WITH PYTORCH Coursera Nov2021
- IBM AI ENGINEERING PROFESSIONAL CERTIFICATE (V2) Coursera Nov2021
- ISO9001 QUALITY MANAGEMENT Skillfront Nov2021
- IT SPECIALIST-DATABASES Certiport-A Pearson VUE Business Nov2021
- IT SPECIALIST-HTML5 APPLICATION DEVELOPMENT Certiport-A Pearson VUE Business Nov2021
- IT SPECIALIST-JAVA Certiport-A Pearson VUE Business Nov2021
- IT SPECIALIST-SOFTWARE DEVELOPMENT Certiport-A Pearson VUE Business Nov2021
- MACHINE LEARNING WITH PYTHON Coursera Nov2021
- IT SPECIALIST-DEVICE CONFIGURATION AND MANAGEMENT Certiport-A Pearson VUE Business Oct2021
- IT SPECIALIST-NETWORK SECURITY Certiport-A Pearson VUE Business Oct2021
- IT SPECIALIST-NETWORKING Certiport-A Pearson VUE Business Oct2021
- IT SPECIALIST-PYTHON Certiport-A Pearson VUE Business Oct2021
- MINI MBA BUSINESS ADMINISTRATION American Management Institute Oct2020
- MICROSOFT WORD2019 INTRODUCTORY Microsoft Oct2019
BACHELOR OF BUSINESS INFORMATION SYSTEMS -
Tennessee State University
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