Ahmad Alquza
Annandale,VA
Summary
Accomplished salesperson and customer service specialist with 10 years of experience focused in retail section holds a bachelors degree in business in management and looking for an opprtunity in retail .
Overview
11
11
years of professional experience
Work History
Sales Advisor
The Baby Shop Amman
Amman, Jordan
11.2019 - 10.2022
- Developed and implemented sales strategies to increase revenue growth.
- Created and maintained relationships with existing customers to ensure customer loyalty.
- Conducted market analysis of competitors' products, services, and prices.
- Maintained up-to-date knowledge of the company's products and services offerings.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Managed online presence through social media channels such as Facebook, Twitter.
- Developed key customer relationships to increase sales.
Customer Support Specialist (Cyber Network)
Black House Gaming
Amman, Jordan
10.2017 - 10.2019
- Installed, configured, and maintained various network devices such as routers, switches, firewalls, VPNs.
- Monitored system performance and identified potential issues or anomalies.
- Provided technical support for internal staff on network related issues.
- Resolved customer inquiries in a timely manner by troubleshooting hardware and software problems remotely or on-site.
- Configured access controls for users and groups according to established guidelines.
Team Leader
I Horizon LTD
Amman, Jordan
11.2016 - 08.2017
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Shift Supervisor
Science of Future Stationery
Amman, Jordan
04.2013 - 10.2016
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Salesperson
Game Planet
Amman, Jordan
01.2012 - 04.2013
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly and efficiently.
Education
Bachelor of Arts - Business In Management
Arab Open University
Jordan Amman – Tareq, P.O.Box 133910.2022
Bachelor of Arts - Business In Management
The Open University
Walton Hall, Kents Hill, Milton Keynes MK7 6AA, UK09.2022
Skills
- Customer Relationship Management
- Advertising and Marketing
- Business Administration
- Supply Chain Management
- Sales
- Expense Control
- Staff Supervision
- Networking Abilities
- Problem Resolution
- Leadership
- Risk Management
- Training and Coaching
- Team Leadership
- Administrative Skills
- Team Player
- Time Management
- Cross-Cultural Communications
- Staff Training
- Staff Motivation
Languages
English
Full Professional
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Sales Advisor
The Baby Shop Amman
11.2019 - 10.2022
Customer Support Specialist (Cyber Network)
Black House Gaming
10.2017 - 10.2019
Team Leader
I Horizon LTD
11.2016 - 08.2017
Shift Supervisor
Science of Future Stationery
04.2013 - 10.2016
Salesperson
Game Planet
01.2012 - 04.2013
Bachelor of Arts - Business In Management
Arab Open University
Bachelor of Arts - Business In Management
The Open University