Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tearah Brown

Owings Mills,MD

Summary


Clearance Held - Federal Government Active Public Trust Clearance with the Social Security Administration.


Excellent customer service and analytical ability, coupled with service-oriented mindset. Dedicated to building high repour with SSA beneficiaries and team members.


Versatile team member offering over numerous years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs, and team requirements. Eager to contribute to a growing organization.

Overview

6
6
years of professional experience

Work History

Employment Network Payment Technician

ASM
06.2024 - Current
  • Performed various administrative tasks related to payments, processing tools in ITOPSS, updating records, and maintaining accurate SSA documentation.
  • Developed strong relationships with Employment Networks, and other external partners for seamless collaboration in handling payments.
  • Oversaw monthly closing activities, ensuring accurate recording of financial transactions within set deadlines.
  • Processed a high volume of payments while ensuring TTWP accuracy and security.
  • Responding to SSA Employment Network payment requests.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

Benefit Support Specialist

Cognosante
08.2022 - 06.2024
  • Receive inbound calls from disabled beneficiaries looking to return to work or after receiving a ticket in the mail.
  • Determine a beneficiaries needs by asking questions about their current employment status.
  • Send resources to the beneficiary providing the nearest locality of Employment Network’s and State Vocational Rehabilitation Agencies that service their area.
  • Communicate with the beneficiary by probing to determine eligibility for (W)ork (I)ncentives (P)lanning and (A)ssistance program.
  • Experience with analyzing T2 and T16 records to determine benefit status.
  • Use ITOPSS daily to authenticate and verify beneficiaries.
  • Possess an acute knowledge with reading scripts to determine if beneficiaries need assistance with employment services or a referral to (W)ork (I)ncentives (P)lanning and (A)ssistance referral.
  • Efficient with multitasking when speaking to a beneficiary and documenting data.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Checked employees' benefits enrollment for accuracy and inputted all data into ITOPSS.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for , services and company information.
  • Comfortable with using patience, empathy, and sympathy when dealing with irate customers
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of referrals and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Instacart Shopper

In Store - Shopper And Deliverer
05.2020 - 06.2021
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.

Team Member

Burger King
09.2020 - 02.2021
  • Politely greet customers as orders are taken
  • Trained new employees on daily operations
  • Communicate appropriately with irate customers and staff members
  • Handle paper and electronic money transactions
  • Prepare hot and cold meals
  • Record storage data.

Camp Counselor

100% Girls Summer Camp
05.2018 - 08.2018
  • Worked with children of varying age, interest, skill and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.

Education

High School Diploma -

New Town High School
Owings Mills, MD
06.2022

Skills

Customer Service

SSA Program Knowledge (T2 and T16

Attention to Detail

Strong Interpersonal Skills

Time Management Skills

Leadership Experience

Effective Multitasking

Hard and Soft Phone Experience

Data Entry

Staff Training

Adobe Systems Adobe Acrobat

Social Perceptiveness

Call Center Operations

Multi-Line Phone Talent

Reading Comprehension

Professional Telephone Demeanor

Microsoft Excel

Organization and Planning

Accomplishments

• VCU Certification

• AVID Tutor

• Varsity Cheer Captain

• Track and Field Captain

Timeline

Employment Network Payment Technician

ASM
06.2024 - Current

Benefit Support Specialist

Cognosante
08.2022 - 06.2024

Team Member

Burger King
09.2020 - 02.2021

Instacart Shopper

In Store - Shopper And Deliverer
05.2020 - 06.2021

Camp Counselor

100% Girls Summer Camp
05.2018 - 08.2018

High School Diploma -

New Town High School

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Tearah Brown