Ahmad Badawi
Dearborn Heights,MI
Summary
Dedicated and results-oriented professional with a proven track record in assistant management and supervision roles within the hospitality and service industry. With two years of experience as an Assistant Manager at Leo's Coney Island and six months of supervision experience at Delta McNamara Airport in Romulus, I have honed exceptional leadership, team management, and customer service skills. My career goal is to leverage my extensive experience to contribute effectively to a dynamic team in an assistant manager role, where I can drive operational excellence, enhance customer satisfaction, and support the achievement of organizational goals. My hands-on experience in overseeing daily operations, training staff, and ensuring high standards of service align perfectly with the requirements of the assistant manager position.
Overview
4
4
years of professional experience
Work History
Lead Dispatcher
NAPA Auto Parts
Dearborn, Michigan
01.2023 - Current
- Ensured timely delivery of all orders to the store and subsequently to customers, maintaining high standards of efficiency and customer satisfaction.
- Conducted thorough inspections of parts to ensure functionality and quality, preventing the delivery of damaged or defective items.
- Fostered positive relationships between customers and the store, consistently promoting high morale and customer satisfaction through effective communication and problem-solving.
Supervisor
Delta Terminal (McNamara)
Romulus, Michigan
05.2022 - 12.2022
- Supervision of High-Performing Team: Directed and supervised a team of over 20 individuals, fostering a culture of excellence and teamwork
- Provided guidance, training, and support to ensure each team member excelled in their respective roles, ultimately contributing to elevated levels of customer satisfaction.
- Ensured Customer Satisfaction: Implemented strategies to maintain exceptional customer satisfaction levels, overseeing operations to ensure seamless service delivery
- Proactively addressed customer concerns and ensured that all interactions reflected positively on the organization.
- Gate Preparation and Coordination: Orchestrated the efficient setup and readiness of every gate for scheduled flights
- Coordinated closely with team members and relevant stakeholders to ensure timely and accurate preparations, guaranteeing smooth boarding processes and minimizing delays.
- Timely Gate Transfers: Managed gate transfers with precision, ensuring passengers reached their designated gates promptly, even in instances of tight timeframes between flights
- Implemented efficient procedures and communicated effectively with staff to facilitate seamless transitions, prioritizing passenger convenience and punctuality.
Assistant Manager
Leo's Coney Island
Commerce Charter Township, Michigan
01.2020 - 03.2022
- Ensured Exceptional Customer Service: Maintained a customer-centric approach by ensuring all patrons received exemplary service and were treated with respect and courtesy, enhancing overall satisfaction and loyalty.
- Schedule Management: Developed and managed employee schedules, ensuring adequate coverage for operational needs
- Proactively addressed staffing gaps by facilitating shift pickups for employees unable to fulfill their responsibilities.
- Multifunctional Support: Demonstrated versatility by actively assisting various stations within the establishment, from front-of-house to back-of-house operations
- Collaborated with team members to ensure seamless execution of tasks and maintained operational efficiency.
- Oversight of Establishment Operations: Implemented stringent quality control measures to ensure the smooth functioning of all aspects within the establishment
- Proactively identified and addressed operational challenges to maintain a conducive working environment and uphold organizational standards.
Education
Bachelor's Degree - Cybersecurity
Western Governors University
06.2024
Associate Degree - Business Administration
Henry Ford College
01.2023
Skills
- Leadership and Team Management
- Customer Service
- Communication and Interpersonal Skills
- Problem-Solving and Decision-making
- Time Management and Prioritization
- Sales and Revenue Generation
- Inventory Management
Additional References
Available upon request
References
- Ali Ramadan, Lead Supervisor, Prospect, 313-316-7697
- Imad Badawi, Owner, Leo's Coney Island, 313-258-4495
- Abe Elmasri, Store Manager, NAPA Auto Parts, 313-618-3327
Timeline
Lead Dispatcher
NAPA Auto Parts
01.2023 - Current
Supervisor
Delta Terminal (McNamara)
05.2022 - 12.2022
Assistant Manager
Leo's Coney Island
01.2020 - 03.2022
Bachelor's Degree - Cybersecurity
Western Governors University
Associate Degree - Business Administration
Henry Ford College