Ahmad Badwan
Rancho Cucamonga,CA
Summary
Skilled in towing equipment operation and vehicle maintenance, honed through roles at American Towing and New Era Towing, I excel in high-pressure environments, showcasing adaptability and customer service. Achievements include streamlining dispatch communication and enhancing guest satisfaction, underpinned by bilingual fluency in Arabic and a knack for conflict resolution. Also a professional driver prepared to deliver exceptional towing and roadside assistance services. Extensive background in vehicle recovery and roadside safety, consistently ensuring safe transportation of vehicles. Known for strong team collaboration and commitment to achieving best results under varying circumstances. As well as experienced with maintaining immaculate and welcoming guest environments. Utilizes effective cleaning techniques and organizational skills to enhance guest satisfaction. Track record of reliability and adaptability, ensuring seamless operations and positive guest experiences.
Overview
8
8
years of professional experience
Work History
Tow Truck Driver
American Towing
01.2024 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Provide service to the CHB and Sheriff and police department after receiving calls from them as well.
Furniture Mover
Safe Movers
01.2023 - 01.2024
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
- Followed verbal and written instructions to properly move and ship products.
- Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
- Maintained a high level of physical fitness, enabling the efficient completion of strenuous tasks such as lifting heavy items or navigating challenging spaces during moves.
- Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
- Navigated challenging spaces safely during moves, expertly maneuvering heavy furniture items up staircases or through tight hallways without causing damage.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Furniture Mover
Petra Pro Movers
01.2023 - 01.2024
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
- Followed verbal and written instructions to properly move and ship products.
- Maintained a high level of physical fitness, enabling the efficient completion of strenuous tasks such as lifting heavy items or navigating challenging spaces during moves.
- Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
- Improved team efficiency through clear communication and collaboration with fellow movers in coordinating tasks.
- Navigated challenging spaces safely during moves, expertly maneuvering heavy furniture items up staircases or through tight hallways without causing damage.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Moved furniture and boxes using utility dolly and truck ramp.
- Arranged items at destination according to customer requests and instructions.
- Communicated with customers courteously and professionally to drive satisfaction.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Inspected items for damage and reported issues to supervisor for resolution.
- Strapped items down over protective padding to secure throughout transportation.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Operated equipment while observing standard safety procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
Tow Truck Driver
New Era Towing
01.2022 - 01.2023
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Inspected load security and checked for damages.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Tow Truck Driver
California Coach Towing
06.2021 - 12.2021
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Answered roadside assistance calls for tows and other vehicle support.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Airport Mobile Towing
American Towing
05.2019 - 06.2021
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Enhanced customer satisfaction by providing timely and efficient towing services.
- Ensured the safe transportation of vehicles with proper securing techniques and equipment usage.
- Navigated traffic efficiently during high-stress situations to ensure timely arrival at designated locations.
- Conducted vehicle assessments to determine appropriate towing methods, minimizing potential damage during transport.
- Increased company efficiency by effectively managing multiple towing requests simultaneously.
- Contributed to team success by training new employees on towing procedures and best practices.
- Maintained a safe work environment by adhering to strict safety guidelines and regulations during towing operations.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Drove equipment from one site to another to deliver tools and complete jobs.
Driver
Uber
03.2018 - 01.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Driver
Lyft
03.2018 - 01.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Obtained signatures from customers upon delivery of goods.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Driver
DoorDash
03.2018 - 01.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Obtained signatures from customers upon delivery of goods.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Housekeeping Supervisor
Doubletree By Hilton Hotel
09.2017 - 04.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
Lead Barista
85 Degrees Cafe
10.2017 - 02.2018
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Supervised daily shift operations effectively managing schedules assignments ensuring optimal labor utilization.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Housekeeping Room Attendant
Doubletree By Hilton Hotel
03.2017 - 08.2017
- Maintained a clean and safe environment for guests by performing routine housekeeping tasks.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Streamlined housekeeping processes for increased efficiency and productivity with well-organized task management.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Aided in maintaining a clean and safe working environment through diligent housekeeping practices onsite.
Education
Associate of Science - Automotive Technology
Chaffey College
Rancho Cucamonga, CA01-2022
Skills
- Fluent Arabic Speaker (Bilingual)
- Towing equipment operation
- Vehicle maintenance and repair
- Basic mechanical aptitude
- Mechanic shop support
- Emergency response readiness
- Accident clearing
- Basic vehicle maintenance
- Accident scene management
- Customer Service
- Assisting customers
- Mechanical recoveries
- Commercial driving
- Trailer maintenance
- Multitasking Abilities
- Verbal and written communication
- Sales management
- Negotiation
- Expectation setting
- Conflict Resolution
- Adaptability
Languages
Arabic
Native or Bilingual
Timeline
Tow Truck Driver
American Towing
01.2024 - Current
Furniture Mover
Safe Movers
01.2023 - 01.2024
Furniture Mover
Petra Pro Movers
01.2023 - 01.2024
Tow Truck Driver
New Era Towing
01.2022 - 01.2023
Tow Truck Driver
California Coach Towing
06.2021 - 12.2021
Airport Mobile Towing
American Towing
05.2019 - 06.2021
Driver
Uber
03.2018 - 01.2020
Driver
Lyft
03.2018 - 01.2020
Driver
DoorDash
03.2018 - 01.2020
Lead Barista
85 Degrees Cafe
10.2017 - 02.2018
Housekeeping Supervisor
Doubletree By Hilton Hotel
09.2017 - 04.2018
Housekeeping Room Attendant
Doubletree By Hilton Hotel
03.2017 - 08.2017
Associate of Science - Automotive Technology
Chaffey College
Similar Profiles
Freddie CarteFreddie Carte
Tow Truck Driver at American TowingTow Truck Driver at American Towing
DAVID BROWNINGDAVID BROWNING
Lead Diesel Mechanic/Manager at American TowingLead Diesel Mechanic/Manager at American Towing
Tieler DonaldsonTieler Donaldson
Tow Truck Driver at American Towing And RecoveryTow Truck Driver at American Towing And Recovery