Ahmad Dawson
Summary
Determined and hardworking professional with dedication to the task at hand and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused. Very patient and calm in difficult situations and able to communicate the needs of the associates to higher leadership.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Caterpillar
07.2023 - Current
- Entered quantity received against purchase order in computer system.
- Managed warehouse operations and verified proper shipment procedures.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Assistant Store Manager
Fazoli's Restaurant
01.2021 - 08.2022
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained and guided team members to maintain high productivity and performance metrics.
- Created and maintained safe and secure work environments for employees.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Shift Lead
Del Taco
03.2019 - 09.2019
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Bachelor of Arts - Social Psychology
Georgia State University
Atlanta, GA08.2025
Skills
- Yard Operations Support
- Warehouse Safety
- Health and safety compliance
- Attention to Detail
- Willing to Learn
- Assembly and production
- Clear Communication
- Decision-Making
- Critical Thinking
- Microsoft Office
- Calm Under Pressure
- Patience Maintenance
Timeline
Warehouse Associate
Caterpillar
07.2023 - Current
Assistant Store Manager
Fazoli's Restaurant
01.2021 - 08.2022
Shift Lead
Del Taco
03.2019 - 09.2019
Bachelor of Arts - Social Psychology
Georgia State University