Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
5
5
years of professional experience
Work History
Manager of Operations
Slingshot Social Game Club
Richmond, VA
10.2019 - Current
Prepared reports summarizing operational results against established goals and objectives.
Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
Monitored team progress towards achieving milestones set forth in project plans.
Investigated customer complaints related to product and service quality or delivery issues.
Conducted regular audits of employee performance and provided feedback on areas of improvement.
Delivered positive customer experiences by implementing effective quality assurance practices.
Handled daily bank deposits and transactions.
Hosted and organized large corporate events.
Team Leader, Sales Operations
Target
Richmond, VA
03.2022 - 06.2022
Developed strategies for improving customer service standards and increasing sales productivity.
Created detailed reports outlining key metrics such as sales volume, conversion rates.
Monitored staff performance and provided feedback on areas of improvement.
Maintained accurate records of customer orders, invoices, and payment information.
Resolved customer complaints quickly and efficiently.
Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Enhanced sales productivity by simplifying processes and evaluating new tools to foster team efficiency.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Delegated work to staff, setting priorities and goals.
Mentored newly hired employees by explaining tactics for building sales pipelines.
Provided coaching and feedback on employee performance, encouraging professional development.
Education
High School Diploma -
Henrico High School
Richmond, VA
06-1997
Skills
Logistics Management
Organizational Management
Customer Retention
Business Planning
Customer Service
Performance reporting
Maintenance Planning
Team Leadership
Performance Management
MS Office
Social Media Marketing
Problem-Solving
Cost Reduction
Employee Motivation
Conflict Mediation
Timeline
Team Leader, Sales Operations
Target
03.2022 - 06.2022
Manager of Operations
Slingshot Social Game Club
10.2019 - Current
High School Diploma -
Henrico High School
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