Ahmad El-Amin
VA
Summary
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
5
5
years of professional experience
Work History
Manager of Operations
Slingshot Social Game Club
Richmond, VA
10.2019 - Current
- Prepared reports summarizing operational results against established goals and objectives.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Monitored team progress towards achieving milestones set forth in project plans.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Handled daily bank deposits and transactions.
- Hosted and organized large corporate events.
Team Leader, Sales Operations
Target
Richmond, VA
03.2022 - 06.2022
- Developed strategies for improving customer service standards and increasing sales productivity.
- Created detailed reports outlining key metrics such as sales volume, conversion rates.
- Monitored staff performance and provided feedback on areas of improvement.
- Maintained accurate records of customer orders, invoices, and payment information.
- Resolved customer complaints quickly and efficiently.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Enhanced sales productivity by simplifying processes and evaluating new tools to foster team efficiency.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Delegated work to staff, setting priorities and goals.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
- Provided coaching and feedback on employee performance, encouraging professional development.
Education
High School Diploma -
Henrico High School
Richmond, VA06-1997
Skills
- Logistics Management
- Organizational Management
- Customer Retention
- Business Planning
- Customer Service
- Performance reporting
- Maintenance Planning
- Team Leadership
- Performance Management
- MS Office
- Social Media Marketing
- Problem-Solving
- Cost Reduction
- Employee Motivation
- Conflict Mediation
Timeline
Team Leader, Sales Operations
Target
03.2022 - 06.2022
Manager of Operations
Slingshot Social Game Club
10.2019 - Current
High School Diploma -
Henrico High School